Salesforce Business Analyst

SALESFORCE BUSINESS ANALYST (HYBRID PORTO)Portuguese company hires for hybrid position.
Location: Porto / Vila Nova de Gaia, Portugal.
Only candidates already based in Portugal will be considered.
Work Model: Hybrid (average of 3–4 office visits per month).
Language Requirements: English (Fluent).
Seniority: Senior (5+ years).
Sector: Automotive Tech.
Rate Between €*** RV.
We are looking for an experienced Salesforce Business Analyst to join a strategic digital transformation initiative within the Automotive Technology sector.
This role will be instrumental in bridging business needs and Salesforce solutions, supporting the migration and optimization of CRM processes while collaborating with international stakeholders, IT teams, and implementation partners.
Key ResponsibilitiesBusiness Analysis & Process Design
Act as a key liaison between Business, IT teams, and external Salesforce implementation partners.
Support the Business Lead during discovery and analysis activities.
Analyze existing Microsoft Dynamics (SalesCore) processes and contribute to their transition into Salesforce.
Gather, document, and validate business requirements, use cases, and functional specifications.
Facilitate workshops and stakeholder discussions to identify business needs and solution opportunities.
Salesforce Solution Design
Drive the design and alignment of business processes within Salesforce Sales Cloud.
Promote Salesforce best practices and advocate for a configuration over customization approach.
Help define scalable and sustainable CRM solutions aligned with business objectives.
Support the clarification of functional and technical requirements related to Salesforce implementations.
Process & Data Understanding
Develop a deep understanding of system landscapes, integrations, interfaces, and data flows.
Analyze process dependencies and identify opportunities for optimization.
Support data migration and governance initiatives.
Agile Delivery
Collaborate with Agile teams to define, prioritize, and refine user stories.
Support backlog management and requirement tracking activities.
Ensure proper documentation and knowledge sharing throughout the project lifecycle.
Required Experience
5+ years of experience as a Salesforce Business Analyst.
Proven experience participating in Salesforce implementation, migration, or transformation projects.
Experience working in international and cross‐functional environments.
Strong stakeholder management and communication skills.
Technical & Functional RequirementsSalesforce Expertise
Strong knowledge of Salesforce Sales Cloud.
Solid understanding of CRM processes, including Lead Management, Opportunity Management, Account Management, Sales Lifecycle Processes.
Experience with Salesforce automation tools: Flows, Process Builder.
Experience creating reports, dashboards, and business insights.
Understanding of Salesforce data management and governance principles.
Salesforce Security & Administration
Knowledge of Profiles, Roles, Permission Sets, Sharing Rules.
Experience working with Salesforce security models and access controls.
Familiarity with Data Loader and data migration activities.
Agile & Collaboration Tools
Experience Using JIRA, Azure DevOps, Confluence, SharePoint.
Ideal Candidate ProfileYou are someone who combines strong business analysis capabilities with Salesforce expertise.
You enjoy collaborating with stakeholders, understanding complex business processes, and transforming requirements into practical Salesforce solutions.
Soft Skills
Excellent communication skills.
Strong analytical mindset.
Problem‐solving orientation.
Stakeholder engagement and relationship management.
Organizational and documentation skills.
Ability to work across multiple teams and functions.
Proactive and self‐driven approach.
Critical thinking and business‐oriented decision making.
Mandatory QualificationsSalesforce Certified Administrator.
Nice to Have
Salesforce Business Analyst Certification.
Salesforce Platform App Builder Certification.
Candidate Self‐Assessment Questions
Do I have at least 5 years of experience as a Salesforce Business Analyst?
Have I participated in Salesforce implementation, migration, or transformation projects?
Am I comfortable gathering and documenting business requirements?
Do I have hands‐on experience with Salesforce Sales Cloud?
Have I worked with Salesforce Flows and automation tools?
Do I understand Salesforce security concepts such as Profiles, Roles, Permission Sets, and Sharing Rules?
Have I worked in Agile environments using Jira or Azure DevOps?
Am I experienced in facilitating workshops and engaging stakeholders?
Can I communicate confidently in English with international teams?