Customer Service Representative
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Location:Lisbon, PortugalWork Model:On‐siteStart Date:30 April **Job OverviewWe are looking for aCustomer Service Representative fluent in Polish and Englishto join a leadinge‐commerce support teamin Lisbon.
In this role, you will assist customers, ensure a high‐quality service experience, and represent one of the most recognized e‐commerce platforms.ScheduleInitial schedule:Monday to Sunday:08:*:00 or 09:*:00 (rotational shifts)Days Off:2 rotational days per weekLater stage (TBC by client):24/7 operation (Monday to Sunday)with rotational shifts.ResponsibilitiesProvide excellent customer support via phone, email, or chat.Maintain strong knowledge of e‐commerce products and service standards.Handle customer inquiries and resolve issues efficiently.Demonstrate empathy and rational decision‐making when assisting customers.Manage high contact volumes, especially during promotional seasons.RequirementsFluency inPolish and English(spoken and written).
Strongcustomer service and communication skills.Good understanding ofe‐commerce environments.Ability to work in rotational shifts and handle peak workloads.Salary & CompensationBase Salary:920€ (paid over 14 months)Meal Allowance:7.63€ per working day (~45€ over 11 months)Welcome Bonus:**€(paid in 12 monthly installments during the first year)BenefitsHealth insurance from Day 1(employee contribution required;
free after 6 months).
Opportunity to work in a multicultural environment in Lisbon.Relocation PackageFor candidates relocating from outside Portugal:Shared accommodation provided for up to 12 months(details discussed during the interview).
Flight ticket not included.
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