Customer Service Ambassador
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Job Description
Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.
Key Responsibilities
Call Handling:
Make and receive calls to respond to customer enquiries.
Back-Office Processing:
Process customer requests through various back-office activities.
Customer Guidance:
Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.
Issue Resolution:
Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.
Sales & Marketing:
Carry out sales and marketing activities as required by the project.
System Usage:
Utilize various IT applications and tools efficiently.
Requirements & Qualifications
Must-Have
Language Skills:
Excellent command of spoken and written French (C1 or C2 level is mandatory).
Core Competencies:
Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.
Technical Skills:
Good theoretical and practical knowledge of IT.
Availability:
Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.
Nice-to-Have
Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.
Working Conditions & Schedule
Work Model:
On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).
Working Hours:
40 hours per week (8 hours per day) on variable and rotating shifts.
Workplace:
Modern, centrally located office in Porto, Portugal, with full relocation support provided.
Additional Benefits:
Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions
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