Customer Support Representative

Há 15 horas

Lisboa, Portugal Tempo integral

Location:
Lisbon, Portugal
Work Model:
On-Site
Schedule:
8 hours per day, 5 working days per week
An employer in Lisbon is hiring for a Customer Support Representative role and building out their Hebrew team.
Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.
Your Responsibilities:
Follow up on open cases rather than letting them sit
Respond to customer questions across phone, chat, and/or email
Stay calm and clear with customers even when they're frustrated
Flag recurring issues so they can be addressed at the source
Requirements:
Fluent Hebrew
Able to stay organized when handling multiple cases at once
Comfortable in a fast-moving, customer-facing role
Clear, professional communication style, written and verbal
This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.
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