Quality Analyst
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Na SLOT unimos talento às oportunidades certas Estamos à procura de Técnico de Qualidade e Formação (M/F) para integrar prestigiado cliente. As suas
funções:
- Avaliar a qualidade do serviço prestado, com base na grelha de auditoria de cada área;
- Estudar e analisar as interações escritas e as chamadas telefónicas, de forma a garantir um serviço de qualidade premium;
- Acompanhar situações de insatisfação, contactando os membros insatisfeitos;
- Participar em projetos de melhoria da satisfação dos membros;
- Contribuir para a implementação de ações de formação contínua;
- Ministrar a formação inicial e acompanhar os novos colaboradores no desenvolvimento das suas competências;
- Identificar as necessidades de formação dos colaboradores;
- Realizar formações diárias, em contexto de trabalho, sobre os fundamentos da relação com o cliente: atendimento de chamadas, qualificação da chamada, reformulação, argumentação, personalização das propostas, recomendação, qualidade das propostas e preenchimento do CRM;
- Elaborar relatórios mensais destinados aos Managers e ao Responsável de Formação. Requisitos e
Perfil:
- Fluente em francês oral e escrito e em inglês (obrigatório);
- Experiência em funções de análise de qualidade;
- Experiência em funções de formação;
- Ótimas competências de comunicação;
- Orientação para o cliente. Condições:
- Local: Lisboa (regime híbrido)
- Horário: 2a a 6afeira, com horário compreendido entre as 8h e as 23h
- Contrato sem termo
- Benefícios complementares (ajudas de custo, prémios de performance, outros) Se o seu perfil se encaixa nesta descrição, envie o CV atualizado. Os candidatos selecionados serão contactados num prazo máximo de 10 dias úteis.
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