Website Support Specialist

Position Snapshot
Location:
Braga/Lisbon (Portugal)
Company:
Nestlé Business Solutions (NBS)
Full-time/Hybrid Work:
2 days per week at the office (aligned with our current Policy)
Languages:
Fluent in English
About us
Nestlé Business Solutions (NBS)
is at the heart of the
Nestlé Group
. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team p
layer, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
The Brand Website Support Specialist supports the deployment, execution and optimisation of Brand Website and Multi-Brand Platform activities across categories, zones and markets.
The role contributes to the implementation of Brand Website priorities by supporting requirements gathering, action tracking, website capability deployment, content and asset follow-up, localisation, reporting and performance tracking activities. The Brand Website Support Specialist acts as an operational partner, helping ensure website initiatives are delivered consistently, efficiently and according to agreed timelines and quality standards.
The role collaborates with market teams, NBS, IT Innovation, Procurement, agencies, vendors and internal stakeholders to support adoption of Brand Website solutions, document best practices and contribute to the continuous improvement of website capabilities across markets. Through exposure to increasingly complex projects and stakeholder interactions, the position serves as a development path toward a future Brand Website Expert role.
A day in the life of...
1. Website Execution & Coordination
Support the implementation of Brand Website initiatives following agreed strategies, priorities and business requirements.
Coordinate with markets, NBS, IT Innovation, Procurement, agencies and vendors on website capability deployment, content/asset follow-up, localisation and implementation activities.
Support the delivery of action trackers, status updates, documentation and implementation follow-up according to project plans.
Support Specialist Accountabilities
Can independently execute recurring and well-documented website activities.
Can coordinate operational website activities with multiple stakeholders.
Escalates complex business decisions, strategic prioritisation and technical trade-offs to Lead / Stakeholders.
Supports project tracking and execution governance.
2. Market Support & Operationalisation
Support markets in adopting Brand Website ways of working, governance routines, templates and operational frameworks.
Assist in the collection of market needs, requirements, opportunities, pain points and implementation blockers.
Support localisation and adaptation of website recommendations for market/category priorities.
Support Specialist Accountabilities
Acts as an operational point of contact for assigned website projects.
Supports communication between markets, vendors, agencies and Brand Website Experts.
Helps gather requirements and document implementation decisions.
Contributes to maintaining operational consistency across markets.
3. Performance Monitoring & Reporting
Support website performance analysis using available dashboards, reporting tools and agreed KPI frameworks.
Prepare recurring reports, performance summaries, insights and status updates.
Identify basic optimisation opportunities and escalate more complex recommendations to Brand Website Experts.
Support Specialist Accountabilities
Can independently produce recurring reports and KPI tracking.
Supports interpretation of website performance data and consumer experience indicators.
Escalates strategic recommendations requiring advanced business or technical context.
Contributes to documentation of learnings, risks and opportunities.
4. Capability Building & Continuous Improvement
Support the maintenance of Brand Website documentation, playbooks, standards, best practices and knowledge repositories.
Document lessons learned, implementation examples and optimisation opportunities.
Participate in capability-building initiatives, community updates and internal training programs.
Support Specialist Accountabilities
Maintains Brand Website