Junior Strategy

Batch is redefining the way people get their orders through an unparalleled digital experience, from the moment you click buy to the moment you open the box at home.
For users, we offer the best experience in the market through simple and easy to interact communication through Whatsapp. For retailers, we offer a simple and intuitive platform to manage orders, check stock and delight customers. It integrates the most popular eCommerce platforms so they don't need to lift a finger. This way, they can focus on growing the business while their customers get a top notch experience.
We believe in delivering expectations, one batch at a time.
We are at the most interesting moment of our story. We work with more than 700 active retailers, and we have more than doubled revenue since January. To keep up, we are going from 11 to 22 people in the core team.
We are backed by one of the largest Family offices in Portugal as well as multiple unicorn founders as Business Angels. They not only support our growth but also connect us to the market and unlock key partnerships.
Our team is composed of creative thinkers and ambitious doers from Uniplaces, Unilever, KPMG, Worten, Accenture, Fidelidade, Outdare, Lime and many other places. This collective knowledge makes the Batch DNA very special to us.
If this sounds a lot like who you are, see below about who we're looking for.
Why we need a Junior Strategy & Ops Associate at Batch Growing this fast breaks things. Manual workarounds pile up, the same problems come back every week, and the team spends its days firefighting instead of fixing.
So we are splitting our operation in two.
Service Ops
runs the day to day - fulfillment, delivery and support.
Strategic Ops
designs how that operation should work: processes, automation, carrier integrations, playbooks and the metrics everyone steers by. One team runs today, the other builds next quarter.
Strategic Ops is currently one person. You will be the second - and the execution arm of the roadmap.
Your mission is to turn operational problems into shipped solutions, and to make the improvements stick. But part of this job is not about fixing what exists. Strategic Ops owns the projects that define where Batch — and this industry — goes next.
Proactive Logistics
is one of them: anticipating and reacting to order delays before the customer knows about it. That is unusual exposure for a first or second job, and we are aware of it.
Be a part of our story by applying to this small, high-leverage team.
What you will do at Batch You will work directly with our Head of Strategic Ops and the whole team on the projects that decide whether our service holds up as we double again. This is not a research role: everything you produce is meant to change how the operation runs the following week.
A typical month in this role will look like this:
Talk to the people who live the problems.
Sit with the support, delivery and fulfillment teams, and with the brands we work for, to understand what they actually need - which is rarely what we assume from a spreadsheet. Read what customers write in their reviews. What you hear becomes the roadmap.
Look outside.
Follow what is happening in the market - trends, tools, what other logistics and commerce players are building — and help decide where our time and money are best spent. We are a small team, so choosing what not to do matters as much as choosing what to build.
Take a real operational problem apart.
Pull the data, find where the volume actually comes from, and come back with a recommendation rather than a report. Example: 46% of our support tickets come from end consumers — which of those should never have existed?
Build the automations that remove work.
Carrier cases that open themselves, templates that stop coming back wrongly filled, alerts that fire before a delay becomes a complaint. You will use AI tools heavily here, and we expect you to be fast with them.
Write the playbooks, SOPs and dashboards
the teams work from - and define what the metrics on them actually mean.
Support carrier integrations , from mapping the flows to testing them in production.
See it through with the teams who will use it.
A process or tool only counts once people are actually working that way. You will be there when it goes live, watch where it breaks in real use, train the teams on it, and stay with it until it holds - chasing the loose ends across support, delivery, fulfillment and tech until they are actually closed.
In your first three months, you will join us one week before the busiest period of our year. That is deliberate: high season is when every process shows exactly where it breaks, and you will have a front row seat to all of it.
Team Strategic Ops
Location Lisbon, Portugal (office)
Compensation According to experience + Annual bonus tied to service objectives.