Ads Support Ops Expert – Lisbon, Portugal

Há 6 dias

Viseu, Portugal Ai Research And Deployment Company Tempo integral

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* € with accomodation — plus Private Health Cover, Meal Allowance.
Spanish & Basque-Speaking Customer Support Expert – Entertainment & in Portugal (remote).
What you'll actually take home
* € with accomodation We put the figure in the advert on purpose.
If it doesn't work for you, you should know that before you spend three interviews finding out.
The perks, in full
Private Health Cover Meal Allowance Everything else in the package
You also get remote work from mainland Portugal, full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday, approximately 2 weeks of comprehensive initial training, delivered in English, training covering systems, products, services, customer management, and on-the-job activities, health insurance from the first day of the employment contract Holiday and Christmas allowances, meal allowance provided via debit card, relocation accommodation option for eligible candidates living more than 100 km from the workplace, and initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years.
The job itself
CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world's leading entertainment and streaming platforms.
In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features.
This is a remote position within mainland Portugal, with occasional attendance at a Lisbon Day to day that means deliver professional, friendly, and empathetic customer support, assist customers with account management and billing enquiries, troubleshoot technical issues and provide effective solutions, provide accurate information about streaming products, services, and features, identify customer needs and resolve enquiries in a timely manner, maintain high levels of customer satisfaction while meeting quality and performance standards, and communicate clearly and professionally throughout every customer interaction.
What you need to bring
Availability to work on a 24/7 rotating shift schedule Comfortable assisting customers with technical troubleshooting Ability to work effectively in a fast-paced and team-oriented environment Empathetic, adaptable, and attentive to detail Comfortable working with technology and digital platforms Strong passion for customer service and problem-solving Excellent communication and interpersonal skills Life in Portugal
Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.
No visa needed if you hold an EU passport.
We are an equal-opportunity recruiter and consider every applicant on ability alone.

Ads Support Ops Expert – Lisbon, Portugal

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Ads Support Ops Expert – Lisbon, Portugal

Guarde esta oferta e mantenha a sua pesquisa organizada

Vagas similares em Viseu

Cidades principais