Workplace Services Engineer L2 Usa Resident Living In Houston

Workplace Services Engineer L2 [USA resident living in Houston - Texas]
We're fast learners,hard workers, natural collaborators... and we Make Modern Happen
Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.
We aim to achievethis goal by bringing together the world's most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.
Right now, we arelooking for a Workplace Services Engineer L2 [USA resident living in Houston - Texas] to join ourinternal team.
Your responsibilitiesinclude:
Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.
Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards;
execute mass deployments and re-imaging.
Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design;
operate BitLockerkey recovery, LAPS and Microsoft Defender agent health.
Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks;
reconcile before closure (nothing closed "Resolved" without successful reconciliation);
escal... etc
CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate;
produce SCCM/Intune status reports.
Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access;
perform remote installations and configurations.
Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.
You must have:
~2–4 years in EUC / endpoint operations
Scripting: PowerShell (run/adapt)
Certifications: ITIL v4 Foundations
We value:
- Certifications: MD-102 (Endpoint Administrator);
progressing towardthe Microsoft endpoint baseline, experience with ServiceNow.
Weoffer:
Certificationpaths resources;
Regular teambuilding programs;
Friendly workplace.
Workplace:
Hybrid (must be in Houston - Texas)