Technical Support Engineer Quicknode
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This role involves handling technical support requests for a blockchain infrastructure company that processes billions of requests monthly. Work ranges from answering basic product questions to debugging complex Web3 and infrastructure issues, reproducing customer problems using logs, CLI tools and scripting, and working with engineering teams to resolve escalations and recurring issues.
Candidates need at least a year of technical support experience and a year of blockchain-related experience, strong scripting skills in Python, Go, Ruby or Bash, knowledge of DNS, TCP/SSL and familiarity with Ethereum JSON-RPC, and experience managing Linux hosts and infrastructure as code tools like Terraform or Ansible.
The role is remote, open to candidates based in Portugal or the USA, and involves rotating support shifts alongside engineering duties, documentation work, and occasional handling of billing-related customer requests through Stripe.
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