Ces Advisor

Position SnapshotLocation: Remote (Portugal)100% remote: 5 days a week
- Monday to Friday
- Rotating Shifts (7h-16h or 8h-17h)Languages: Native/Near native Swiss-German, intermediate French and fluent English or PortugueseAbout usNestlé Business Solutions (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals.
We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS
At Nestlé Business Solutions (NBS), diversity and inclusion are core values.
If you have any special needs, count on us to adapt your position.
A day in the life of...
Respond to customer queries via phone and written channels (focus on social media, mainly Instagram and Facebook) in a timely and accurate wayIdentifycustomer needs and help customers use specific featuresEncoding internal databases with information about consumers' requestsShare feature requests and effective workarounds with relevant stakeholdersInform customers about new features,functionalitiesand campaignsFollow up with customers to ensure their issues are resolvedGather consumers' feedback and complete a FAQ database and knowledge-based documentsTreat serious and sensitive consumer contacts following the specific guidelinesEnsure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerRedirect consumers questions toappropriate stakeholdersin case of impossibility inprovidingan answerWhat will make you successfulFluent Spoken and Written Knowledge in Swiss-German and French, with English being a plusAbility to adapt tone of voice todifferent brandsand written channelsHaving previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatoryFamiliarity with Nestlé industry is a plusUnderstanding of how CRM systems work is also a plusExcellent communication and problem-solving skillsMulti-taskingabilitiesWhat

we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.
Joining us will bring you:Development ofexpertisein Nestlé's Shared SolutionsBusinessImmersion in a culturally diverse teamLocal andinternationalexposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMealallowancecardFlexBenefits -atNBSyou canchoosewhat benefits are more suitable for youMake part of the Nestlé Club and get discount in several partnersFree coffee (and good coffee) at the officeShop withspecial discountsfor employeesCompany equipment according to professional needsMedical support available at the officeE-learning courses and training program to get you where you aim to beCareer progression and possibilities for international career