French Customer Support Specialist
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Customer Service Representative – French Speaker | BragaLocation: Remote (within 50 km of the Braga office)Start Date: 16 July **Contract: 6 months renewableLanguage: FrenchWork Authorization: Legal right to work in Portugal requiredAbout the RoleWe are hiring a French-speaking Customer Service Representative for a healthcare software project.
In this role, you will support healthcare professionals by phone and email, helping them use the software effectively and ensuring a smooth customer experience.
Key Responsibilities
- Support healthcare professionals by phone with software-related questions
- Handle incoming requests and make proactive outbound calls when needed
- Train users by phone on how to use the services
- Process email requests quickly and efficiently
- Advise clients and answer questions about the product
- Work closely with sales, marketing, and product teams to ensure customer satisfactionRequirements
- Fluency in French
- Strong communication and customer service skills
- Comfortable providing support by phone and email
- Ability to explain software/product information clearly
- Customer-oriented and solution-focused mindset
- Must live within 50 km of the Braga office
- Must have the legal right to work in PortugalScheduleMonday to FridayRotational shifts between 07:00 and 17:30Days off: Saturday and SundayCompensation & BenefitsBase
Salary:
€930 gross/month × 14 monthsComplexity Bonus: €25/month × 11 monthsPerformance Bonus: up to €140/month × 12 monthsMeal Allowance: €7.63 net per working dayAdditional Information
- Remote position, but candidates must live within 50 km of the Braga office
- No relocation package provided
- 6-month renewable contract#J-***-Ljbffr
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