Customer Support Representative
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- Job Title: Customer Support Representative – Spanish Speaker (Lisbon)
- Location: Lisbon, Portugal (On-site / Brick & Mortar)
- Start Date: November 12, 2026
- Language Required: Spanish (C1 minimum) & English (B2)
About the Role
We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.
Key Responsibilities
- Handle inbound phone calls in a fast-paced environment.
- Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
- De-escalate sensitive customer situations with empathy, patience, and resilience.
Requirements
- Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
- Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
- Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
- Resilience: Ability to maintain professionalism and composure in challenging situations.
Compensation & Perks
- Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
- Performance Bonus: Up to €120 per month based on performance metrics.
- Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.
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