Turkish Operations Customer Expert
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About the Role
Join a global team supporting content creators and influencers across one of the world's leading social media platforms. In this role, you will help creators optimize their experience, resolve account issues, and make the most of platform tools in a fast-paced, international environment.
Key Responsibilities
- Support Content Creators and Influencers with subscription management and account administration.
- Assist with technical troubleshooting and platform-related inquiries.
- Provide guidance on marketing and creator tools to enhance user experience.
- Conduct outbound calls when needed to ensure customer understanding and satisfaction.
- Identify recurring issues and trends affecting multiple creators and propose solutions.
- Deliver exceptional customer support through various communication channels.
- Collaborate with internal teams to ensure timely issue resolution.
Requirements
- Fluent Turkish and excellent English communication skills.
- Previous experience in customer support, social media, digital platforms, or account management is an advantage.
- Strong problem-solving and analytical skills.
- Comfortable handling phone conversations and customer interactions.
- Ability to work in a fast-paced, multicultural environment.
- Interest in social media, content creation, and digital technologies.
- Strong attention to detail and customer-focused mindset.
- EU work authorization required.
What We Offer
- Opportunity to work with one of the world's most recognized technology platforms.
- Comprehensive onboarding and professional training program.
- International and multicultural working environment.
- Career growth and development opportunities within a global organization.
- Health insurance from day one of employment.
- Relocation support package available for eligible candidates.
- Modern office facilities in Lisbon with excellent public transport connections.
- Dynamic and supportive team culture focused on continuous learning.
Schedule
- Full-time position.
- Rotational shifts.
- Monday to Sunday.
- 40 hours per week.
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