English Customer Agent
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About the Role
We are looking for an English-speaking support specialist to join an international team supporting an all-in-one paid subscription service for a leading global technology and digital platform in Lisbon.
Key Responsibilities
- Assist subscribers across the app family with subscription options, account management, and technical issues.
- Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience.
- Educate subscribers on exclusive product features and AI capabilities to maximize platform value.
- Monitor user feedback to spot trends, troubleshoot recurring issues, and minimize service disruptions.
Requirements
- English proficiency at C1 level (spoken and written)
- Customer service skills, problem-solving abilities, and account management knowledge
- Familiarity with technical support for digital products and artificial intelligence (AI) tools
- Valid work authorization for Portugal (EU Member State ID, valid Residence Permit with at least 6 months validity, or valid Temporary Protection Certificate)
- Note: AIMA appointments and AIMA proof of document submission are NOT accepted.
What We Offer
- Competitive salary package + monthly performance bonus
- International working environment and career growth
- Private health and dental insurance
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