Customer Experience Specialist — Digital Security
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Aura, a remote-first company in Lisbon, is seeking a Customer Experience Specialist to protect people online and guide users through digital-identity challenges. You will be the first contact, turning questions into clarity and building trust through empathetic guidance.
You’ll support users via chat, email, and social channels, translate complex topics, and work with product/engineering to enhance the experience while capturing feedback for improvements.
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