Night Front Desk Agent

Are you ready to be the warm and friendly face that greets travellers from all around the world? We're thrilled to announce an exciting opportunity for a Night Front Desk Agent to join our vibrant hostel team in Lisbon. If you're passionate about creating unforgettable guest experiences, fostering a positive atmosphere, and being the go-to person for all things hospitality, then this role is perfect for you

About Us:

As a part of the dynamic Spanish hostel chain, The Central House, we believe in providing more than just a place to stay - we offer a gateway to discovering Spain’s rich culture. Nestled in the heart of Lisbon , our hostel is a hub of exploration and connection. Our chain of hostels extends across Istambul, Portugal, Spain and Morocco, and now, we're on the lookout for a dedicated Front Desk Agent to help us continue offering outstanding service to our diverse guests.

Your Role:

We are looking for a Night Auditor to join our team in Lisbon on a temporary basis, covering a medical leave for an indefinite period. This is a full-time position with a rotating schedule, working 5 days per week.

As a Night Front Desk Agent, you will be the first smile that welcomes our guests and the foundation of our hostel's operations. Your key responsibilities will encompass:

• Warmly greeting guests and facilitating seamless check-ins and check-outs.
• Sharing insights about local attractions, events, and must-visit spots.
• Handling reservations, addressing inquiries, and fulfilling guest requests with a genuine desire to assist.
• Ensuring accurate and organized cash transactions while maintaining a tidy front desk area.
• Collaborating closely with housekeeping and maintenance teams to uphold guest satisfaction.
• Resolving guest concerns promptly and efficiently, ensuring an uninterrupted and enjoyable stay.
• Playing a pivotal role in maintaining a positive online reputation through exceptional guest interactions.
• Sending Police Report

What We're Looking For:

We're in search of an individual who exudes enthusiasm, warmth, and an authentic passion for hospitality. Here's what we hope to find in you:

• Exceptional communication skills and a welcoming demeanour.
• A proactive problem-solving approach and a strong desire to assist guests.
• A detail-oriented and organized work style.
• Proficiency in basic computer software (Microsoft Office, email, etc.).
• A team player with a knack for effective collaboration.

Qualifications:

To excel in this role, you should possess:

• A high school diploma or equivalent.
• Prior experience in customer service (bonus points for hospitality experience).
• Proficiency in spoken and written English; familiarity with other languages is advantageous.
• Flexibility to work varying night shifts, including weekends and holidays.
• Knowledge of the MEWS programme highly valued.

Why Choose Us:

By joining The Central House, you become a valued member of a dynamic team that values creativity, teamwork, and delivering exceptional service. We offer:

• A supportive and nurturing work environment that fosters personal growth.
• Opportunities to engage with people from all corners of the globe.

At The Central House, we celebrate diversity and are committed to cultivating an inclusive environment for all team members.