French-Speaking Customer Support Advisor –Telecommunications
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Key Responsibilities
Customer Assistance: Manage inbound inquiries via phone, email, or chat from French-speaking clients regarding telecom services and subscriptions. Troubleshooting & Support: Help customers resolve technical issues with internet connections, TV boxes, mobile plans, and account settings. Account & Billing Management: Process contract modifications, plan upgrades, address changes, and billing queries accurately. Quality & Satisfaction: Deliver high-quality service, maintaining high levels of customer satisfaction and first-contact resolution. Requirements & Profile Needed Languages: C2-level / Native proficiency in French paired with a good command of English. Location (Mandatory): Must currently reside locally within 30 km of Porto, Portugal (or hold legal authorization to work and commute locally). Note: This opening is for local candidates only. Communication
Skills:
Excellent verbal and written communication skills with strong active listening. Tech Savvy: Comfortable navigating digital databases, CRM systems, and telecom software tools. Mindset: Patient, customer-oriented, and solution-driven. Work Schedule & Environment
Location:
Office-based ( On-Site ) in Porto, Portugal. Schedule: Full-time operational coverage on rotational shifts. Benefits &
What We Offer
Competitive Package: Fixed base salary supplemented by a monthly meal allowance and performance bonuses. Professional Onboarding: Paid, comprehensive training covering telecom systems, products, and customer care tools. Health Coverage: Private health and dental insurance options. Career Progression: Continuous learning and clear internal growth pathways within an international company environment.
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