FB Assistant Manager

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white-label approach. Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us FC PORTO Established in 1893, FC Porto has not stopped growing since. Their DNA is filled with football´s greatest moments and sport milestones. FC Porto, with more than 80 trophies in their hands, was Portugal Cup’s winner in 2022/2023. Therefore, and to that purpose, they continue fostering excellence as their Estádio do Dragão turns 20 years old. LEGENDS’ KEY PARTNERSHIP WITH FC PORTO FC Porto and Legends have recently announced a multi-channel partnership. Moreover, Legends will provide their expertise through the 360-degree platform to drive growth and further strengthen the FC Porto brand globally. Through this partnership Legends is supporting FC Porto in developing revolutionary business model that consists of:
• Transforming the fan experience supporting global partnerships as the Food and Beverage experience at Estádio do Dragão, namely in FC Porto Partner’s Club VIP boxes and seats.
• Collaborate with FC Porto to explore opportunities to improve the overall fan experience at the stadium and enhance commercial opportunities. THE ROLE To support the Head of Operations to plan, facilitate and implement an operation that delivers world class customer service across all Matchday and Non Matchday Events provided alongside ensuring operational quality and excellence is always maintained. The incumbent provides day-to-day operational advice, standard operating procedures, best practice and guidance to all employees, internal and External Clients and suppliers, in-line with business objectives and company standards to achieve and exceed customer expectations of service and deputises the department in the absence of the Head of Operations. You will lead and develop all team members, which could be up to 400 temporary employees on Matchday or non
- matchday and support the development of this talented team of service professionals to lead the department with a clear succession plan. ESSENTIAL FUNCTIONS Develops a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement. Day-to-day participation in, and active contribution to, the Operational function, annual plans, budgets, and activities. Support the implementation of clear SOP and SLA manuals throughout the catering operation and regulatory audit compliance with clear reporting. Assist in the delivery of a seamless operation in management and execution of the catering and General Admission operations plan. Plan for optimal delivery of a world class match day and non-matchday experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets. Support and actively contribute to the delivery of the departmental budget and monthly forecast. Assist in the creation of a robust departmental annual business plan and drives team to achieve. Build internal and external relationships to enable delivery of service offer. Builds external relationships to attract talent to the company. Ensure the management and co-ordination of the match day/event hospitality catering and General Admission operation dovetails seamlessly with Estádio do Dragao. Assist in the management of all third-party relationships to ensure that the partnership is maximized. Assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits. Embedding operational excellence and drive continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points. To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time. To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the hospitality and General Admission areas. To liaise with housekeeping and mai