English-Speaking B2B Advertising Support Specialist,Lisbon
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Responsibilities:
Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement.
Requirements:
Native or C2 level of English Experience in paid campaign management is mandatory Experience with online campaigns and Digital Marketing Familiarity with social media platforms and a basic understanding of digital advertising Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage Strong customer service-oriented mindset Good analytical, problem-solving, and attention-to-detail skills Ability to work effectively both independently and as part of a team A degree in Marketing or a related field is an advantage Proactive attitude and willingness to learn and develop
Benefits:
Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00 Attractive base salary Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment Modern office in central Lisbon, easily accessible and well-equipped
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