Customer Support Representative
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Location: Lisbon, Portugal
Work Model: Hybrid
Schedule: 8 hours per day, 5 working days per week
We're recruiting a Customer Support Representative for a growing team in Lisbon, Portugal.
It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.
Your Responsibilities:
- Keep internal systems and case notes accurate and current
- Follow up on open cases rather than letting them sit
- Recognize when something needs escalating versus resolving directly
- Contribute to a supportive, collaborative team environment
Requirements:
- French: Fluent | English: B2
- Able to stay organized when handling multiple cases at once
- Comfortable in a fast-moving, customer-facing role
- Right to work in the country without sponsorship required
This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.
If this sounds like a fit, - happy to answer questions along the way.
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