Network Engineer

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide . Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences , helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces , integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a Network Engineer to deliver exceptional technical consulting and support to our client portfolio.

In this role, you will combine high-complexity L2 network troubleshooting and cloud controller management with end-to-end project execution and field technician coordination. You will serve as a vital link between clients, NOC operations, and field teams to ensure fast, reliable, and high-quality network performance.

This is a full-time, on-site position based in the city of Maia in Portugal.

Key Responsibilities

• Technical Consulting
• Project Execution: Lead end-to-end project planning and coordinate field technicians and subcontractors to complete work orders smoothly.
• Technical Guidance: Provide expert guidance on complex requests, train junior engineers, and deliver thorough technical reports to ensure clean project handovers.
• Process Excellence: Adhere to consultancy standards to maintain quality and drive high customer satisfaction.
• Customer Support
• L2 Operations: Handle shift tickets, complex escalations, and customer calls using product expertise while validating technical reports from the projects team.
• Support Coordination: Create preventive maintenance guidelines/scripts and direct field technicians during on-site interventions.
• NOC Compliance: Follow NOC Work Instructions and propose process optimizations to boost productivity and customer satisfaction.

Must Have

• Bachelor’s Degree in Computer Engineering, Telecommunications Engineering, Network Engineering, Computer Science, Information Technology, or a related field.
• Architecture & Multi-Service Networks: Expertise in designing, defining, and optimizing secure network architectures supporting IPTV, VoIP, CCTV, Guest Wi‑Fi, and critical applications.
• Hands-on Deployment & Troubleshooting: Proven ability to install, configure, diagnose, and resolve issues across routing, switching, VoIP, and wireless infrastructure.
• Protocols & Security: Solid knowledge of core protocols (TCP/IP, DNS, DHCP, VLANs, VPNs, QoS) and strong experience with firewalls and network security policies.
• Cloud & Virtualization: Proficient in managing Cloud Wi‑Fi platforms, Cloud Network Controllers, and familiar with cloud/virtualization technologies.
• Problem-Solving & Adaptability: A natural curiosity to deep-dive into complex technical challenges and a self-driven motivation to stay ahead of emerging networking trends.
• AI & Innovation: Enthusiasm for adopting AI-driven tools and automation techniques to optimize workflows and boost operational efficiency.
• Communication: Fluency in written and spoken English.

Nice to Have

• Vendor Certifications: Cisco, Juniper, Fortinet, or other major networking vendor certifications are strongly preferred.
• Industry Experience: Background in hospitality or high-density Wi‑Fi/multimedia environments.
• Automation & Scripting: Hands-on experience with Python, Ansible, or PowerShell for NOC workflow automation.
• Cloud Networking: Advanced exposure to cloud infrastructure (AWS or Azure).
• Multilingual Skills: Fluency in additional languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture.
• Real responsibilities and autonomy.
• Expand your knowledge of various countries and regions.
• Great career opportunity in a fast-evolving Technology company.
• Contribute to the greater experience of millions of Travellers around the World

A full-time position
Attractive salary package.

Trainings

Opportunities for training and development.

Health Insurance

Health insurance provided.

Eat & Drink

Office with staff kitchen with free beverages.