German-Speaking Resolution Specialist – Lisbon
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- German Speaker /ppJD Overview: /ppProject: /ppStreaming Platform Schedule: /ppMonday to Friday
- 9h to 18h
Location:
/ppOffice-based Office
Location:
/ppLisbon (Santos
- To Be Confirmed /ppResponsibilities: /ppAs a Customer Experience Specialist, your role involves providing timely and effective support to customers through live chat, email, and potentially inbound calls. You'll excel in identifying and troubleshooting client issues, meticulously documenting actions and categorizing cases. Staying informed about and enforcing client policies, especially in areas like\ "Policy, Safety, and Copyright management,\ " is crucial. From resolvingtechnical challenges to analyzing data trends, your contributions will ensure a positive customer experience and the generation of insightful reports on key performance indicators. /ppSummarized
Job Description
Answering customer queries via phone, e-mail, or chat. Troubleshooting issues related to the streaming platform. Knowledge of BPO KPIs: C-SAT (Customer Satisfaction), NPS (Net Promoter Score), and SLAs (Service Level Agreements). /ppMandatory
Skills:
12 months of Customer Support within a Contact Center (preferably). Knowledge of BPO KPIs: C-SAT, NPS, and SLAs. German C1 /ppLocation: Office-based in Lisbon (Santos
- To Be Confirmed) Recruitment Steps: Initial Screening Ops Round OLA (Operational Language Assessment) HR Interview Meal Allowance/Daily: /pp7.63/work day paid in a meal card (net amount) /ppTransportation Annual Bonus: /pp720/year Yearly Target Bonus: /pp5% of the yearly gross base salary /ppOther
Benefits:
Health Insurance Life Insurance Family Plan (Spouse and Children) Type of Contract: 1-month training contract + 1-year Fixed-Term Contract with a 30-day probation period Relocation Support (for people moving from outside of Continental Portugal): Bureaucratic support to obtain the NIF and NISS Assistance in finding a house according to the needs of the candidate Relocation bonus of 2,000 (gross) paid with the first payroll cycle /p
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