Dutch Customer Support in Lisbon | Day Shifts
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Build Your Career in Automotive Customer Support
Are you passionate about customer service and interested in the automotive industry? Join an international team supporting customers of a leading global automotive group with a diverse portfolio of well-known vehicle brands. This is an excellent opportunity to develop your customer service skills while contributing to a high-quality customer experience in a dynamic, international environment.
Role Overview:
As a Customer Specialist , you will assist customers with inquiries and requests related to vehicles, automotive services, maintenance, warranties, and after-sales support.
You will provide assistance through phone, email, live chat, and other communication channels , ensuring customers receive accurate information, practical solutions, and professional support throughout their customer journey.
Key Responsibilities:
- Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
- Respond to customer inquiries regarding vehicles, automotive products, maintenance services, warranties, and after-sales assistance.
- Assist customers with questions about vehicle features, service appointments, repairs, and maintenance procedures.
- Provide accurate information about warranty coverage, service conditions, and relevant company policies.
- Handle customer complaints, service-related concerns, and requests with professionalism and a solution-oriented approach.
- Understand customer needs and deliver timely, effective solutions while maintaining high service standards.
- Record customer interactions, inquiries, and resolutions accurately in internal systems.
- Escalate complex technical questions or exceptional cases to the appropriate departments when necessary.
- Coordinate with internal teams and service partners to investigate customer concerns and ensure timely resolution.
- Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
- Stay informed about automotive products, vehicle technologies, company policies, and customer service procedures through ongoing training and development.
Requirements:
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why Join Us:
- Competitive Salary: Attractive compensation that reflects your skills and experience.
- Language Bonus: Additional financial reward for your language proficiency.
- Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
- Meal Allowance: Daily support to help cover your meal expenses.
- Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
- Onsite Work: Work from a professional and collaborative office environment.
- Professional Development: Ongoing training and opportunities to grow your skills and career.
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