Customer Support with French Speakers

2 meses atrás

Lisbon, Portugal WOW Business Consulting Tempo inteiro

Want to start working abroad? Portugal is the place for you Portugal has a lot to offer on a personal and professional level. With its rich culture and history, there is a lot to experience in Portugal. Visit the beautiful castles, watch towers, and statues from Portugal’s history. Experience a ride on the famous tram 28 and try the famous Pastel de Belém or Pastel de Nata. You can experience all of this while working in an international environment. We can offer you a job in an international company with a strong unified team. Want to start this new adventure take a look at this job position

Tasks

Responsibilities:

  • Troubleshooting, making questions + probing
  • Assist Customers through Social Media + chat + phone + e-mail regarding different queries
  • Query Types: Subscription, invoicing, tech troubleshooting, etc.
  • Provide account and application support to Customers namely with regard to software functionality
  • Provide accurate and real-time responses to the customer's inquiries.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Requirements

Your Profile:

  • Native level of French and English (B2 level)
  • Previous experience in Customer Support or experience as a client service representative preferable
  • Good MS Office skills
  • Excellent spoken and written contact-handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Benefits

Benefits

  • Competitive remuneration package
  • Performance bonus
  • Private life & medical Insurance
  • Monthly meal allowance
  • Opportunities for international Career development through the company


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