Service Delivery Manager
5 meses atrás
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
We expect the Service Delivery Manager to:
1. Service Delivery Management:
Ensure compliance with the procedures, instructions, KPIs, and support contract commitments, Lead an onboarding process of the client during the production launch, Communicate with the client via telephone, e-mail, or IM to report the current status of the issues, Oversee the resolution of major incidents, ensuring timely communication and resolution, Take responsibility for completing the support contract conditions.2. Process management:
Organize and supervise giving estimations, planning and executing maintenance routine operations & project development tasks in frames of the support team, Manage the process of investigation of the technical issues.3. People management:
Manage a project support group in the Maintenance and Support department, Organize and manage the workload of the team and their backlog.4. Service Improvement:
Identify opportunities for process improvements and implement best practices to enhance service delivery, Identify opportunities to enhance the teams' active monitoring and reporting, Report on key performance indicators (KPIs) with the required stakeholders.
Qualifications
Must-have skills:
3+ years of experience in IT Service delivery management, Strong understanding of the ITIL framework, Knowledge of DevOps and SRE principals, software development lifecycle, Excellent written and verbal communication skills with internal stakeholders and customers, ability to convey technical concepts to both technical and non-technical audiences, Strong analytical and problem-solving skills, Strong leadership skills, Experience in participation in projects in the field of development, deployment, and maintenance of the product, Experience in commercial software deployment, Experience in project management\ understanding of methodologies is a plus, Knowledge of the financial software for trading is a plus. Bachelor’s or Master’s Degree in IT or relevant experience, ITIL certification is a plus.-
Service Delivery Manager
4 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiroOur client is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, and Italian markets.Also operates a UK-based regulated securities market.From raising equity to traded products, issuer services to market data, the company addresses the needs of our marketplaces,...
-
Service Delivery Manager
3 meses atrás
Porto, Portugal Hexa People Tempo inteiroOur client is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, Italian markets.Also operates a UK-based regulated securities market.From raising equity to traded products, issuer services to market data, company addresses the needs of our marketplaces, investors and...
-
Service Delivery Manager
2 meses atrás
Porto, Portugal Phiture Tempo inteiroEuronext is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, Italian markets. Euronext also operates a UK-based regulated securities market.From raising equity to traded products, issuer services to market data, Euronext addresses the needs of our marketplaces,...
-
Service Delivery Manager
2 meses atrás
Porto, Portugal Phiture Tempo inteiroEuronext is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, Italian markets. Euronext also operates a UK-based regulated securities market.From raising equity to traded products, issuer services to market data, Euronext addresses the needs of our marketplaces,...
-
Software Delivery Manager
2 meses atrás
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroSoftware Delivery ManagerAt Flutter Entertainment, we're looking for a skilled Software Delivery Manager to join our team. As a key member of our organization, you'll be responsible for ensuring the smooth delivery of software products to our customers. Your expertise in managing dependencies, forecasting delivery dates, and communicating with stakeholders...
-
It Service Delivery Manager
Há 1 mês
Porto, Porto, Portugal Company On Technology Industry Tempo inteiroJob Summary: We are seeking a skilled It Service Delivery Manager to join our team at Company On Technology Industry. The successful candidate will be responsible for managing the delivery of our infrastructure services, ensuring that they meet the required quality and security standards.Key Responsibilities:Manage the delivery of infrastructure services,...
-
Service Delivery Manager
6 meses atrás
Porto, Portugal Forsyth Barnes Tempo inteiroabout the rolePermanent Job Alert: Title: Service Delivery Manager Location: Porto (Hybrid - 5 days per month in the office) **Salary**: Up to €65,000 Industry: Industrial Services Project Manager Overview: Forsyth Barnes have partnered with a fantastic workspace provider. My client are changing the way the working world works! Focusing on supplying...
-
Infrastructure Delivery Manager
4 semanas atrás
Porto, Porto, Portugal Winu Consulting Tempo inteiroAbout the RoleWinu Consulting is seeking a highly skilled Infrastructure Delivery Manager to join our team. As an experienced professional in service delivery management, you will play a crucial role in supporting our Infrastructure department.
-
Delivery Manager
6 meses atrás
Porto, Portugal Intellias Tempo inteiro**Meet your recruiter** **Mariia Savchenko**Vacancy details** - Management - Delivery Manager - Delivery Manager - Porto,- Portugal- Hybrid Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to shape the future of driving. Join the team and co-create digital products for the...
-
Software Delivery Manager
2 meses atrás
Porto, Porto, Portugal Blip Tempo inteiroAbout the RoleWe are seeking a highly skilled Software Delivery Manager to join our team at Blip. As a key member of our organization, you will be responsible for ensuring the smooth delivery of software products to our customers.Key ResponsibilitiesManage dependencies, go/no-go decisions, and delivery forecasting and metricsTeach the effective operation of...
-
Service Delivery Manager
4 meses atrás
Porto, Portugal VML Tempo inteiro**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...
-
Service Delivery Manager
Há 4 dias
Porto, Portugal Olr Tempo inteiroOLR teams consist of highly talented, well-disciplined, committed, capable professionals in their own discipline; self-organizing, adaptable, and cross-functional. The OLR approach for delivery and operations is built on 20 years of leading global omnichannel solutions across a range of industries. Continuously learning, improving, and evolving through each...
-
Service Delivery Manager
Há 7 dias
Porto, Portugal Olr Tempo inteiroOLR teams consist of highly talented, well-disciplined, committed, capable professionals in their own discipline; self-organizing, adaptable, and cross-functional.The OLR approach for delivery and operations is built on 20 years of leading global omnichannel solutions across a range of industries.Continuously learning, improving, and evolving through each...
-
Service Delivery Manager
Há 7 dias
Porto, Portugal Olr Tempo inteiroOLR teams consist of highly talented, well-disciplined, committed, capable professionals in their own discipline; self-organizing, adaptable, and cross-functional. The OLR approach for delivery and operations is built on 20 years of leading global omnichannel solutions across a range of industries. Continuously learning, improving, and evolving through each...
-
Senior IT Service Delivery Manager
4 semanas atrás
Porto, Porto, Portugal Devexperts Tempo inteiroAt Devexperts, we're seeking a seasoned Senior IT Service Delivery Manager to join our team. This pivotal role demands exceptional leadership skills, technical expertise, and excellent communication abilities.About the RoleWe expect the ideal candidate to:Elevate service delivery standards by ensuring adherence to procedures, KPIs, and support contract...
-
Service Delivery Manager
4 semanas atrás
Porto, Porto, Portugal Landing Tempo inteiroAt Landing, we are seeking a skilled Service Delivery Manager - Infrastructure Specialist to join our team in Porto, Portugal. This is a fantastic opportunity for a talented professional to take on a challenging role and make a significant impact on our organization.About the JobWe are looking for an experienced Service Delivery Manager to support our...
-
Delivery Manager
Há 1 mês
Porto, Porto, Portugal Mindera Tempo inteiroJob DescriptionAbout the RoleWe are seeking a highly skilled Delivery Manager to join our team at Mindera. As a key member of our organization, you will be responsible for leading the delivery of software projects, ensuring timely and high-quality results.Key ResponsibilitiesMentor and guide development teams in Agile methodologies and continuous improvement...
-
Service Delivery Manager
3 meses atrás
Porto, Portugal Euronext Tempo inteiroEuronext is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, Italian markets. Euronext also operates a UK-based regulated securities market.. From raising equity to traded products, issuer services to market data, Euronext addresses the needs of our marketplaces,...
-
Global Delivery Excellence Manager
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroPhiture is a leading tech company focused on software engineering solutions for sports entertainment. With operations at scale, we play an essential role in Flutter Entertainment's goal of becoming the global leader in online sports betting and iGaming.We are serious about Tech, problem-solvers with big ambitions, keeping a people-first mindset at the core...
-
Delivery Manager
3 meses atrás
Porto, Portugal Fabamaq Tempo inteiroO principal objetivo como Delivery Manager será gerir equipas e entregar projetos na equipa de Land-Based Casino Team. Terá a capacidade de gerir todos os projetos, coordenar atividades e ajudar a cumprir prazos contínuos para entregar o melhor trabalho.Provisão proativa de melhoria contínua investigando formas de melhorar a qualidade da comunicação,...