Project Manager

4 semanas atrás


Lisbon, Portugal Conectys Tempo inteiro
Within your role, you will:
  • Responsible of planning, organizing, implementing, continuously improving and efficiently coordinating all the activities of assigned projects.
  • Generates and implements plans to improve the performance of the results and processes
  • Coordinates the client communication process and takes part in escalating and resolving issues
  • Ensure maximizing revenue and margin at account level, accurate invoicing
  • Regularly checks the usefulness and effectiveness of the rules, procedures, established workflows, defined processes
  • Work closely in the recruitment process for new employees in crucial roles within the company or externally
  • Provide weekly, monthly and quarterly business reviews where you can provide insights on successes and opportunities found across the board.
  • Work closely with our client’s management team on providing and receiving feedback and direction towards performance.
  • Able to resolve escalated scenarios coming from our client
  • Track emerging trends in outsourcing and client’s industry to ensure process improvement
  • Must be comfortable addressing C-suite executives as well as coordinating operations managers
  • Need to have a strategic perspective that goes beyond short-term gains
  • Demonstrate value-based selling
  • Must be able to juggle multiple clients, delegate and manage assignments, and keep strategic account plans on track

What will make you successful for the role:

  • C1 level of English, both written & spoken
  • Min. 5 years of operational management experience in total, at least 3 years management background in BPO sector (client management experience preferred)
  • Experience in managing large teams of 300+
  • Excellent problem-solving and critical-thinking skills
  • Good attention to detail
  • Solid knowledge of industry standards and practices
  • Ability to create and implement new policies and procedures to increase efficiency and quality
  • Proven proactive team-and client management approach
  • Strong leadership and negotiation skills
  • Strong presentation skills
  • Proficiency with Microsoft Office applications, especially in Excel and Power Point
  • Strong analytical skills, understanding complex reporting and data transformations from multiple sources
  • Proven quality-driven performance
  • Knowledge of continuous improvement methodology, such as Lean Six Sigma or Kaizen preferably.

Sounds good? Find out what you can get:

  • Competitive salary package & meal vouchers
  • The opportunity to work in a multi-cultural environment
  • Flexible working schedule
  • Private medical insurance
  • Access to Multisport card
  • Learning programs for your development
  • Wellness activities for your wellbeing


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