German Technical Customer Specialist in Lisbon

3 semanas atrás

Cascais, Portugal Cross Border Talents Tempo inteiro

Are you a German language wizard? Dive into a dynamic role with us and become our next Customer Technical Agent Maestro

About Us: 

Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed expectations and scale effortlessly. Whether you're a startup or a global brand, we're the partner you've been searching for. Ready to redefine customer journeys? We've got you covered, no matter the complexity or scope.

Role Overview: 

This role involves providing comprehensive assistance to users across various channels, including phone, email, chat, and social media, for Pre-Sales, General Inquiries, and technical support issues. It requires adeptly adapting the brand's voice and tone for interactions on both private and public platforms. The role includes effectively managing customer escalations and documenting case information for reference. Overall, the position focuses on delivering high-quality support while ensuring consistency and professionalism across all customer interactions.

Key Responsibilities:

  • Provide support for General Inquiries, and technical issues across multiple channels (phone/email/chat/social media).
  • Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging) and public (social media, forums, e-commerce reviews) platforms.
  • Handle customer escalations effectively and escalate issues or customers to higher tiers of support as per defined protocols.
  • Respond to inbound customer requests promptly and accurately, documenting relevant case information for future reference.

Qualifications:

  • C1/C2 proficiency in German
  • B2/C1 proficiency in English

Why Join Us:

  • Attractive Salary: Competitive compensation packages that recognize and reward your skills and experience.
  • Performance Bonus: Opportunity to earn bonuses based on your contributions and achievements, fueling your drive to excel.
  • Meal Allowance: Benefit from a meal allowance to keep you fueled and focused throughout the day.
  • Transportation Allowance: Ease the cost of commuting with our transportation allowance, ensuring convenient and affordable travel.
  • Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.
  • Relocation Package: We offer a relocation package to assist with the move and get you settled comfortably.

Submit your application today, and let's create exceptional experiences together

  • German Customer Specialist in Lisbon

    Há 1 mês

    Cascais, Portugal Cross Border Talents Tempo inteiro

    Are you a German language wizard? Dive into a dynamic role with us and become our next Customer Technical Agent Maestro!About Us: Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed...

  • Dutch Technical Customer Specialist in Lisbon

    Há 1 mês

    Cascais, Portugal Cross Border Talents Tempo inteiro

    Are you a Dutch language wizard? Dive into a dynamic role with us and become our next Customer Technical Agent Maestro!About Us: Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed...

  • Turkish Customer Support

    Há 1 mês

    Cascais, Portugal Smart-Recruitments Tempo inteiro

    Remote Work in Lisbon - Equipment providedRole DescriptionThis is a full-time role for a Turkish support specialist with emphasis on providing support services to clients in  Türkiye . You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Turkish via phone,...

  • Turkish Customer Support

    3 semanas atrás

    Cascais, Portugal Smart-Recruitments Tempo inteiro

    Remote Work in Lisbon - Equipment providedRole DescriptionThis is a full-time role for a Turkish support specialist with emphasis on providing support services to clients in  Türkiye . You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Turkish via phone,...

  • German Speaking Sales

    3 semanas atrás

    Cascais, Portugal People Connections LDA Tempo inteiro

    German Speaking Sales & Marketing Advisor, Lisbon Do you have experience in Sales? Would you like to work in a Sunny Country, with a long history, and beautiful places to visit? Our client based in Lisbon Portugal is growing their Sales team, and is looking for German Speakers, to join. Responsabilities You will become a Sales and Marketing Advisor for...

  • German Speaking Customer Service Agent

    2 meses atrás

    Cascais, Portugal People Connections LDA Tempo inteiro

    Your tasks: Independent processing of incoming telephone and written customer inquiries Advice of existing and new customers on product offerings of the client Telephone and written order acceptance and processing Documentation and maintenance of the customer database Complaint treatments What we expect (preferred): Financial services industry experience At...

  • German Speaking Customer Service Agent

    1 semana atrás

    Cascais, Lisboa, Portugal People Connections LDA Tempo inteiro

    Your tasks:Independent processing of incoming telephone and written customer inquiriesAdvice of existing and new customers on product offerings of the clientTelephone and written order acceptance and processingDocumentation and maintenance of the customer databaseComplaint treatmentsWhat we expect (preferred):Financial services industry experienceAt least 1...

  • German Speaking Sales

    1 semana atrás

    Cascais, Lisboa, Portugal People Connections LDA Tempo inteiro

    German Speaking Sales & Marketing Advisor, LisbonDo you have experience in Sales?Would you like to work in a Sunny Country, with a long history, and beautiful places to visit?Our client based in Lisbon Portugal is growing their Sales team, and is looking for German Speakers, to join.ResponsabilitiesYou will become a Sales and Marketing Advisor for German...

  • Empregado(a) de Andares Housekeeping

    1 semana atrás

    Cascais, Portugal Apt in Lisbon Tempo inteiro

    O grupo Apt in Lisbon está ligado ao alojamento turístico e neste momento têm unidades localizadas no Parque das Nações, no centro da cidade e na zona de Cascais. Estamos à procura de um(a) **Empregado(a) de Andares** com personalidade, confiança e dinamismo capaz de apresentar com orgulho e entusiasmo o nosso espaço, através de um serviço de...

  • Housekeeping / Preparação de Pequeno Almoço

    2 meses atrás

    Cascais, Portugal Apt in Lisbon Tempo inteiro

    O APT IN LISBON, está no sector do alojamento e atividades turísticas, localizado em Lisboa; Parque das Nações e centro da cidade, procuramos oferecer uma oferta de alojamento com diferentes serviços aliado a uma forma de venda de acordo com as tendências mais atuais Procuramos reforçar a nossa equipa para novo conceito em Cascais, o BCascais,...

  • Housekeeping / Preparação de Pequeno Almoço

    3 semanas atrás

    Cascais, Portugal Apt in Lisbon Tempo inteiro

    O APT IN LISBON, está no sector do alojamento e atividades turísticas, localizado em Lisboa; Parque das Nações e centro da cidade, procuramos oferecer uma oferta de alojamento com diferentes serviços aliado a uma forma de venda de acordo com as tendências mais atuais Procuramos reforçar a nossa equipa para novo conceito em Cascais, o BCascais,...

  • Rececionista Guest Relations

    3 semanas atrás

    Cascais, Portugal Apt in Lisbon Tempo inteiro

    O grupo Apt in Lisbon está ligado ao alojamento turístico e neste momento têm unidades localizadas no Parque das Nações, no centro da cidade e na zona de Cascais. Procuramos reforçar a nossa equipa para novo conceito em Cascais, O BCascais, localizado no centro histórico de Cascais, é uma casa senhorial do século XIX reabilitada seguindo uma...

  • Housekeeping / Preparação de Pequeno Almoço

    1 semana atrás

    Cascais, Lisboa, Portugal Apt in Lisbon Tempo inteiro

    O APT IN LISBON, está no sector do alojamento e atividades turísticas, localizado em Lisboa; Parque das Nações e centro da cidade, procuramos oferecer uma oferta de alojamento com diferentes serviços aliado a uma forma de venda de acordo com as tendências mais atuaisProcuramos reforçar a nossa equipa para novo conceito em Cascais, o BCascais,...

  • Accounts Receivable Specialist

    3 semanas atrás

    Cascais, Portugal Logoplaste Tempo inteiro

    Logoplaste is currently seeking to recruit a Accounts Receivable Specialist to integrate the Treasury team of Logoplaste. Reporting directly to the Accounts Receivable Coordinator, you will be required to work as an integral part of the team. Job Summary The Accounts Receivable Specialist analyses and monitors the ageing of customer receivables and...

  • Accounts Receivable Specialist

    2 semanas atrás

    Cascais, Portugal Logoplaste Tempo inteiro

    Logoplaste is currently seeking to recruit a Accounts Receivable Specialist to integrate the Treasury team of Logoplaste. Reporting directly to the Head of Treasury, you will be required to work as an integral part of the team. Job Summary The Accounts Receivable Specialist analyses and monitors the ageing of customer receivables and manages factoring and...

  • Empregado(a) de Andares Housekeeping

    1 semana atrás

    Cascais, Lisboa, Portugal Apt in Lisbon Tempo inteiro

    O grupo Apt in Lisbon está ligado ao alojamento turístico e neste momento têm unidades localizadas no Parque das Nações, no centro da cidade e na zona de Cascais.Estamos à procura de um(a) Empregado(a) de Andares com personalidade, confiança e dinamismo capaz de apresentar com orgulho e entusiasmo o nosso espaço, através de um serviço de...

  • Housekeeping / Preparação de Pequeno Almoço

    1 semana atrás

    Cascais, Lisboa, Portugal Apt in Lisbon Tempo inteiro

    O APT IN LISBON, está no sector do alojamento e atividades turísticas, localizado em Lisboa; Parque das Nações e centro da cidade, procuramos oferecer uma oferta de alojamento com diferentes serviços aliado a uma forma de venda de acordo com as tendências mais atuaisProcuramos reforçar a nossa equipa para novo conceito em Cascais, o BCascais,...

  • Rececionista Guest Relations

    1 semana atrás

    Cascais, Lisboa, Portugal Apt in Lisbon Tempo inteiro

    O grupo Apt in Lisbon está ligado ao alojamento turístico e neste momento têm unidades localizadas no Parque das Nações, no centro da cidade e na zona de Cascais.Procuramos reforçar a nossa equipa para novo conceito em Cascais,O BCascais, localizado no centro histórico de Cascais, é uma casa senhorial do século XIX reabilitada seguindo uma...

  • Accounts Receivable Specialist

    1 semana atrás

    Cascais, Lisboa, Portugal Logoplaste Tempo inteiro

    Logoplaste is currently seeking to recruit a Accounts Receivable Specialist to integrate the Treasury team of Logoplaste.Reporting directly to the Accounts Receivable Coordinator, you will be required to work as an integral part of the team.Job SummaryThe Accounts Receivable Specialist analyses and monitors the ageing of customer receivables and manages...

  • Customer Support Specialist French Speaker

    2 semanas atrás

    Cascais, Portugal RAY.BBDM Tempo inteiro

    Schréder has a century-long tradition of innovation and entrepreneurial spirit with an ultimate focus on creating meaningful moments for people in public spaces. In 2019 we founded Schréder Hyperion in Lisbon, Portugal - Schréder’s center of excellence focusing on the future of Lightability that aims to position Schréder amongst the global leaders in...