Responsibilities:

• Correctly track incidents and calls timely and accurately;

• Diagnose printer and other peripheral device failures and implement solutions;

• Provide installation and upgrade services of supported hardware and software;

• Hardware installation, movement and de-installation;

• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);

• Basic support of tablets/smart devices;

Job Requirements

Required Skills and Experience:

• At least 3 years of experience in similar roles;

• PC (Desktops/Laptops) - Hardware and Software Troubleshooting;

• Ability to resolve Windows Operating System Errors;

• Basic Network troubleshooting skills and knowledge;

• Proficient in Microsoft Office latest Suites;

• Understanding of Symantec Endpoint Protection software;

• Basic Knowledge of Microsoft Active Directory;

• Microsoft Group Policy Objects experience;

• ITSM Tool Set (Ticket Management Software) preferred;

• Support of key engineering applications at use within the business;

• Candidates need to be flexible, efficient and able to work independently;

• Ability to communicate technical information to non-technical audiences;

• Strong sense of customer service, good organizational skills;

• Excellent Verbal and Written Communication Skills;

• Portuguese fluency;

• English fluency (nice to have);

• Ability to multitask;

• Team focused;

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;

• Private health insurance

• Career development: opportunity to grow within the team;

• Special referral bonuses for recommending your friends;

• Friendly team who is eager to meet you

What's next: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on , and where we regularly post insights from our colleagues. #LI-DNI

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