Spanish Real Time Analyst

Há 1 mês


Porto, Portugal Foundever Tempo inteiro

Spanish Real Time Analyst - Lisbon, Portugal

Req ID#: 383823

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a talented and accomplished Spanish Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.

As a Real-Time Analyst in this project, your daily responsibilities will include:

Monitoring site to ensure optimal staffing levels Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Create strategic recommendations to improve productivity while balancing service levels and costs Assist in resolving serious customer complaints and escalated issues Facilitates, leads, and participates in daily, weekly and monthly business meetings Simulates different scenarios and develops contingency plans for unexpected events Working with multiple clients using a variety of tools to monitor & report performance Create and use standard templates to ensure consistent & accurate reporting Communicate actively with various groups to share call outs and deviations

To succeed in the role, you will need to have: 

Native or proficient level of Spanish (C2) Proficiency in English is mandatory Microsoft Excel knowledge (to be tested during the recruitment process - mandatory) Ability to communicate KPI data and forecasts to employees at all levels Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details Availability to work fully from site (Lisbon) - mandatory

What we value:

Previous experience in WFM Strong interpersonal and client service skills Excellent communication skills with all levels of the organization  Strong problem-solving skills  Experience of a multi skilling or multilingual resourcing Ability to develop and motivate a team

Benefits.

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today 


Job Segment: Customer Service


  • Real Time Analyst

    4 semanas atrás


    Porto, Porto, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time Analyst in...

  • Real Time Analyst

    4 semanas atrás


    Porto, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a talented and accomplished** Real Time Analyst** to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a **Real-Time...

  • Asset Manager

    Há 7 dias


    Porto, Portugal Greensolver Portugal Tempo inteiro

    Greensolver is looking for an Asset Manager & Finance Analyst for its growing Porto office.The Asset Manager & Finance Analyst role will consist in assisting all financial aspects required from the assigned customer portfolio as follows: • Preparing monthly, quarterly and/or annual reporting of the portfolio• Analyzing and updating the financial models...

  • Credit Risk Analyst

    Há 1 mês


    Porto, Portugal Natixis in Portugal Tempo inteiro

    Company Description Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto, Natixis...

  • Credit Risk Analyst

    Há 1 mês


    Porto, Portugal Natixis in Portugal Tempo inteiro

    Company Description Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto, Natixis...


  • Porto, Portugal Natixis in Portugal Tempo inteiro

    Company Description Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto, Natixis...


  • Porto, Portugal Dellent Consulting Tempo inteiro

    In this project you'll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities. We are looking for several SOC Analysts L1 or L2 to work in this project in Porto.  Your key...

  • Soc Analyst L1 Or L2

    2 semanas atrás


    Porto, Portugal Dellent Consulting Tempo inteiro

    In this project you'll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.We are looking for several  SOC Analysts   L1 or L2  to work in this project in  Porto .Your key...


  • Porto, Portugal Linde Global Services Tempo inteiro

    Linde Global Services **HR Specialist - Spanish Speaker (M/F/d)** Porto (Leça de Balio), Portugal (req10697) **What you will enjoy doing** - Perform general HR administrative tasks - Be a contact person for the HR community and relevant stakeholders - Being the first point of contact for employee queries - Timely execute assigned tasks and issues,...


  • Porto, Portugal Dellent Tempo inteiro

    In this project you’ll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities. We are looking for several **SOC Analysts** **L1 or L2** to work in this project in **Porto**. **Your...

  • M&a Senior Analyst

    4 semanas atrás


    Porto, Portugal HAYS Tempo inteiro

    Global leader in scientific analysis Your new company Global leader in scientific analysis is recruiting M&A Senior Analyst (M/F/d). Your new role - Actively participate in the execution of M&A transactions from end to end. - Conduct industry and market screening to identify potential acquisition targets, assess market trends, and identify potential risks...


  • Porto, Porto, Portugal Amazing Evolution Tempo inteiro

    Restaurante Real By Casa da Calçada - Porto está a contratar empregado/a de mesa, com experiência para horário das 18h às 22h, 6 dias por semana.Tem experiência e/ou formação e quer agarrar este desafio? Envie CV para: @


  • Porto, Portugal Retail Consult Tempo inteiro

    Retail Consult is recruiting! The impact of technology in retail is a game changer affecting every retailer from small, local shops to retail giants. Working at Retail Consult means being at the center of this industry in transformation. As a leader in technology solutions for the retail industry, we provide cutting-edge services to clients across a range...

  • IAM Service Analyst

    Há 1 mês


    Porto, Portugal Unilabs Tempo inteiro

    Why are we recruitingAt Unilabs we are currently transforming the IT landscape by consolidating infrastructure and IT services at a global scale. As a critical part of this consolidation Identity and Access Management capabilities are one of the core building-blocks and enablers. Therefore, we are hiring identity and directory experts to lay our foundations...


  • Porto, Portugal BNP Paribas Tempo inteiro

    BANKING OPERATIONS PROFESSIONAL - SPANISH SPEAKER (JOB NUMBER: 2203SSOP10558 - 1) **About the job** Within the Banking Operations Department we assist our clients in completing the transactions they execute in the markets worldwide and we provide custody related services to the assets they deposit with us. We operate all asset classes - equities, bonds,...

  • Data Analyst

    3 semanas atrás


    Porto, Portugal Parfois Tempo inteiro

    M/FCHALLENGEAs a Data Analyst, you will play a central role in supporting strategic planning and improving business analysis, predicting outcomes, and understanding complex data relationships.Work closely with business users to understand the questions they want to answer with data, propose and design possible solutions, and work together with other teams to...


  • Porto, Portugal Fórum Selecção - Consultoria em Recursos Humanos e E.T.T. Tempo inteiro

    A Fórum Selecção está a recrutar Junior Vetting Analyst (M/F) para cliente na área da banca. **Funções**: - Recolha de informação e documentação; - Controlo, análise e validação de documentação; - Upload de documentos e captura de dados. **Requisitos**: - Licenciatura em Direito ou Finanças (preferencial); - Experiência em funções...

  • Analyst (M&a)

    4 semanas atrás


    Porto, Portugal Spring Professional Tempo inteiro

    Adecco Recruitment is hiring a M&A Analyst for a reputable client in the corporate finance area with offices in Portugal in Porto and Lisbon. *** **SKILLS**: - Advanced technical and analytical skills in Corporate Finance - Strong attention to detail and organisation skills - Time management - Excellent communication and interpersonal skills - Work and...

  • Credit Risk Analyst

    Há 1 mês


    Porto, Portugal Natixis in Portugal Tempo inteiro

    Company Description Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto, Natixis...

  • Data Analyst

    1 semana atrás


    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Data Analyst (Alteryx) (m/f) – Hybrid (Porto) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...