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Help Desk Support Technician Junior IT
2 meses atrás
Descrição
1] BREVE DESCRIÇÃO DA FUNÇÃO
A posição de Help Desk Support Technician tem como principal função resolver incidências de nível 1 e 2 que ocorrem em Portugal e, ocasionalmente, em Espanha.
2] RESPONSABILIDADES
Suporte Técnico a utilizadores (Hardware e Software) Instalação e manutenção de postos de trabalho Manutenção e suporte de redes estruturadas (switch, router…) Manutenção e suporte de soluções de redundância (UPS) Suporte telefónico/remoto a utilizadores3] COMPETÊNCIAS
Conhecimento em DHCP, DNS, AD DS Conhecimentos em redes (TCP/IP) Conhecimentos em Sistemas operativos Windows 10 Conhecimentos Microsoft Office, Office 365 Conhecimentos em protocolos SIP Gestão de Parque de Smartphones Gestão de Parque de Impressão Experiência com ferramentas de gestão de incidentes4] QUALIFICAÇÕES
Bons conhecimentos de inglês e espanhol Boa capacidade de comunicação e orientação ao cliente Capacidade de adaptação e trabalho em equipa Dinamismo e proatividade-
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