Help Desk Support Technician Junior IT

2 meses atrás


Lisbon, Portugal Hipoges Tempo inteiro

Descrição

1] BREVE DESCRIÇÃO DA FUNÇÃO

A posição de Help Desk Support Technician tem como principal função resolver incidências de nível 1 e 2 que ocorrem em Portugal e, ocasionalmente, em Espanha.

2] RESPONSABILIDADES

Suporte Técnico a utilizadores (Hardware e Software) Instalação e manutenção de postos de trabalho Manutenção e suporte de redes estruturadas (switch, router…) Manutenção e suporte de soluções de redundância (UPS) Suporte telefónico/remoto a utilizadores

3] COMPETÊNCIAS

Conhecimento em DHCP, DNS, AD DS Conhecimentos em redes (TCP/IP) Conhecimentos em Sistemas operativos Windows 10 Conhecimentos Microsoft Office, Office 365 Conhecimentos em protocolos SIP Gestão de Parque de Smartphones  Gestão de Parque de Impressão  Experiência com ferramentas de gestão de incidentes

4] QUALIFICAÇÕES

Bons conhecimentos de inglês e espanhol Boa capacidade de comunicação e orientação ao cliente Capacidade de adaptação e trabalho em equipa Dinamismo e proatividade

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