Customer Support Agent with Dutch

2 meses atrás


Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In collaboration we are working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon (Santos), Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets  
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms

REQUIREMENTS:

  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in a timely manner
  • Ability to work independently, while being a team player at the same time

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels...


  • Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal...


  • Lisbon, Portugal Talent Trail Tempo inteiro

    Job DescriptionAre you fluent in Dutch and have strong communication skills? We have exciting job opportunities in Customer Support! Take the next step in your career by working with some of the top global brands.What You’ll Do:- Communicate with customers via phone, chat, and email- Monitor and resolve cases efficiently to ensure quick resolution-...


  • Lisbon, Portugal Talent Trail Tempo inteiro

    Are you fluent in Dutch and have strong communication skills? We have exciting job opportunities in Customer Support! Take the next step in your career by working with some of the top global brands.What You’ll Do:- Communicate with customers via phone, chat, and email- Monitor and resolve cases efficiently to ensure quick resolution- Maintain customer...


  • Lisbon, Portugal Smart-Recruitments Tempo inteiro

    Job DescriptionAre you fluent in Dutch and have strong communication skills? We have exciting job opportunities in Lisbon! Take the next step in your career by working with some of the top global brands.What You Will Do:- Communicate with customers via phone, chat, and email.- Monitor and resolve cases efficiently to ensure quick resolution.- Maintain...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Location: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Assist creators of a video content platform using multiple channels...


  • Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Location: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Assist creators of a video content platform using multiple channels...


  • Lisbon, Portugal Red Frog Recruitment Tempo inteiro

    Join Our Team and Get a Signing Bonus of €2,500! About Us Join one of the world’s largest social media platforms, a company that connects billions of people and fosters global communities. Our Lisbon office is hiring Dutch Customer Service Advisors to support users on the platform. As part of this exciting and dynamic environment, you will help...


  • Lisbon, Portugal Work International Tempo inteiro

    Travel to sunny Lisbon and work with the world's most famous brands!How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does 300 days of sunshine – along with flavorful Portuguese cuisine – sound like an option you’d like to explore?Lisbon is a vibrant and charismatic city, and one of the finest capital...


  • Lisbon, Portugal Salve.Inno Consulting Tempo inteiro

    Join the team as a Customer Support Agent with proficiency in German. This crucial role ensures our customers receive outstanding service and support, enhancing satisfaction and fostering loyalty as we strive for excellence.Primary ResponsibilitiesEngage with customers through multiple channels (phone, email, and chat).Ensure a high level of customer...


  • Lisbon, Portugal Salve.Inno Consulting Tempo inteiro

    Join the team as a Customer Support Agent with proficiency in German. This crucial role ensures our customers receive outstanding service and support, enhancing satisfaction and fostering loyalty as we strive for excellence.Primary ResponsibilitiesEngage with customers through multiple channels (phone, email, and chat).Ensure a high level of customer...


  • Lisbon, Portugal Job Squad Tempo inteiro

    Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYour daily work...


  • Lisbon, Portugal Smart-Recruitments Tempo inteiro

    Job DescriptionAre you fluent in Dutch and have strong communication skills? We have exciting job opportunities in Lisbon! Take the next step in your career by working with some of the top global brands.What You Will Do:- Communicate with customers via phone, chat, and email;- Monitor and resolve cases efficiently to ensure quick resolution;- Maintain...


  • Lisbon, Portugal Job Squad Tempo inteiro

    Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYour daily work...


  • Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal...

  • Customer Service Agent

    2 meses atrás


    Lisbon, Portugal 1GLOBAL Tempo inteiro

    Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash...