NW Quality Engineer
Há 1 mês
What's in it for you
The NW Quality Engineer plays a pivotal role in overseeing network E2E performance and customers’ QoE, while concurrently managing cross-functional projects that impact the quality of customer experience. This position requires a blend of operational acumen, project management skills, and a strong focus on data analysis to drive informed decision-making.
What you’ll do
Operational Monitoring and Configuration: Responsible for the day-to-day operational tasks associated with monitoring and configuring network probes;Ensure network performance and reliability meet established standards through proactive monitoring and troubleshooting. Project Management: Lead and coordinate cross-functional projects aimed at enhancing the quality of customer experience within the mobile and fixed internet services;Develop project plans, timelines, and milestones, and ensure timely execution;Collaborate with cross-functional teams to identify and address network issues, facilitating problem-solving sessions and fostering a culture of collaboration;Drive continuous improvement initiatives to ensure the highest level of service quality for our customers. Data Analysis and Decision Support: Utilize data analysis techniques to derive insights and support decision-making processes related to network optimization and customer experience enhancement; Interpret and present findings from data analysis to relevant stakeholders, informing strategic initiatives and operational improvements.
Who you are
Master’s in Telecommunications, Project Management preferred; Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a dynamic environment always considering the (internal and external) customer priorities; Strong verbal and written communication skills with the ability to articulate complex technical concepts to non-technical stakeholders; Proven ability to collaborate effectively within cross-functional teams and drive collective success; Demonstrated experience in managing projects, including planning, execution, and stakeholder management; Proficiency in data analysis techniques and tools to derive actionable insights and support decision-making; Solid understanding of mobile and fixed internet services, including network architecture, protocols, and performance metrics; Proficiency in SQL and/or Python for data manipulation and analysis; Experience with Business Intelligence (BI) tools such as Power BI or Qlik Sense for data visualization and dashboarding Familiarity with network monitoring and configuration tools and technologies; Portuguese/English Language proficiency.
Who we are
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
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