Lead Data Operations Quality

3 semanas atrás


Lisbon, Portugal Veeva Systems Tempo inteiro

The Role


As a Quality Lead at Veeva OpenData, you will be streamlining quality control processes while leading a remote team of Quality Control Data Stewards.Champion quality by collaborating across departments to optimize reporting, workflows, and documentation. Foster a detail-oriented, excellence-driven team culture.
The ideal candidate for this role has a process-oriented mindset and is strong in people management, too.Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.

What You'll Do

Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency Develop and maintain clear and concise documentation, including policies, training materials, and work instructions Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines Run reports on data quality and performance Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities of improvements Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management

Requirements

Experience in implementing and/or developing Quality Control processes Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment Strong analytical and problem-solving skills with a proactive “can do” attitude Attention to detail and focus on quality Ability to plan, prioritize tasks, and keep projects on track Strong stakeholder management skills, clear and concise communication Experience in analysis of complex datasets, creation of dashboards Proficiency in Google Apps, MS Office, and other office software Fluency in English

Nice to Have

Experience with data management and data analysis tools Familiarity with querying relational databases using SQL or a similar language Experience working with MDM (master data management) applications Understanding of Healthcare systems #RemotePortugalVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
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