Customer Support Consultant

Há 2 dias

Lisbon, Portugal RoomRaccoon Tempo inteiro

About the role:

Our Customer Support Consultant is responsible for providing fast & accurate customer service to our Spanish and Portuguese markets

Tasks

  • Customer Support

  • Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.

  • Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs

  • Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution

  • Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

  • Retention and Service Recovery

  • Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.

  • Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters

  • Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

  • Adherence and Improvement

  • Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours

  • Adhere to all RoomRaccoon Standard Operating Procedures

  • Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way.

  • Share best practices with your peers with a goal to improve the performance and productivity of your team

Requirements

  • Language requirements:

  • Spanish

  • Portuguese

  • Experience:

  • Has 3+ years experience in a service-oriented, technical or customer support role

  • Hotel (front desk/reservations) / and or hospitality experience (advantageous)

  • Skills/Attributes:

  • Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally

  • Technical proficiency in working on different systems (training will be provided)

Benefits

  • Loyalty Programme (Equity)

  • Role Specific:

  • Commission | OTE for sales related roles

  • Department incentive bonuses

  • Training & Development:

  • Formal training

  • Annual hotel experience

  • Employee Referral Campaign

  • Friday Drinks & Lunches for in-house Raccoons

  • Quarterly Office Massages

  • Birthday Lunch

About us:

This is what you tell people at parties

I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world

“It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)



The hotel industry is at the very heart of the RoomRaccoon story.

Our Founder, Nadja Buckenberger, faced many challenges when she opened the doors of the Bliss Boutique Hotel in Breda in 2014.

She couldn’t find a single affordable solution to manage all aspects of her property. That’s when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.

In 2016, Tymen began building software that would solve Nadja’s three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat

The software worked wonders for the Bliss Hotel and piqued the interest of other regional hotels.

We officially launched in January 2017, and six months later, we had over 100 hotels on board. Today, RoomRaccoon is the world’s most complete HMS for independent accommodations with 10 – 100 rooms.

  • (fluent German) Customer Support Consultant

    Há 1 mês

    Lisbon, Portugal SupportYourApp Tempo inteiro

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (fluent German) Customer Support Consultant

    4 semanas atrás

    Lisbon, Portugal SupportYourApp Tempo inteiro

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (fluent German) Customer Support Consultant

    4 semanas atrás

    Lisbon, Portugal SupportYourApp Tempo inteiro

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (fluent German) Customer Support Consultant

    Há 2 dias

    Lisbon, Portugal SupportYourApp Tempo inteiro

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (Estonian, Russian and English) Customer Support Consultant

    Há 1 mês

    Lisbon, Portugal SupportYourApp Tempo inteiro

    Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • (Estonian, Russian and English) Customer Support Consultant

    4 semanas atrás

    Lisbon, Portugal SupportYourApp Tempo inteiro

    Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Customer Support

    Há 1 mês

    Lisbon, Portugal Indie Campers Tempo inteiro

    THE ROLE As Customer Support Analyst, you will be part of the Customer Excellence team and will interact and engage with our customers. By getting this position you will be responsible for guiding the customers throughout the Indie Campers journey, assisting potential customers that are willing to spend their time on holidays in a life-changing...

  • Customer Support

    4 semanas atrás

    Lisbon, Portugal Indie Campers Tempo inteiro

    THE ROLE As Customer Support Analyst, you will be part of the Customer Excellence team and will interact and engage with our customers. By getting this position you will be responsible for guiding the customers throughout the Indie Campers journey, assisting potential customers that are willing to spend their time on holidays in a life-changing...

  • Customer Service Agent

    3 meses atrás

    Lisbon, Portugal Customer Service Central Europe AUT Tempo inteiro

     Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...

  • Customer Service Agent

    4 semanas atrás

    Lisbon, Portugal Customer Service Central Europe AUT Tempo inteiro

     Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...

  • Customer Service Support

    3 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    An overview of the job:How passionate are you about Customer Service? How about working completely from home for one of the leading tech companies? As a Customer Advisor, you will provide support to our client. Send your resume to lucy.gomez@cbtalents.orgRoles and responsibilities:Assist Customers through the various channels regarding queries about...

  • Head of Customer Support

    3 meses atrás

    Lisbon, Portugal Bnberry Tempo inteiro

    Bnberry, a leading technology company in the hospitality sector, is seeking a dynamic and experienced Head of Customer Support to lead our efforts in providing exceptional customer experiences. Our mission is to seamlessly connect hotels and resorts with short-term rental platforms, enhancing the overall guest experience. The Head of Customer Support will...

  • Polish Customer Support

    Há 1 mês

    Lisbon, Portugal Smart-Recruitments Tempo inteiro

    Role DescriptionThis is a full-time role for a Polish support specialist with emphasis on providing support services to clients in Poland. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Polish via phone, email, and chat, and document customer...

  • Polish Customer Support

    4 semanas atrás

    Lisbon, Portugal Smart-Recruitments Tempo inteiro

    Role DescriptionThis is a full-time role for a Polish support specialist with emphasis on providing support services to clients in Poland. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in Polish via phone, email, and chat, and document customer...

  • Turkish Customer Support Advisor

    Há 5 dias

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job description Are you a fluent Turkish speaker speaker ? We are offering an incredible chance to work in Lisbon Portugal on site, remote or Hybrid. Position: Customer Support Advisor Role Description This is a full-time Turkish Customer Service Advisor role located in Lisbon, with flexibility for some remote work. As a Customer Service Advisor, you will...

  • Technical Support Consultant​​​​​​​

    Há 6 dias

    Lisbon, Portugal MSX INTERNATIONAL Tempo inteiro

    At MSX IBERIA  we are looking for a Technical Support Consultant (automotive industry) to join our great team in Lisbon. The main objective of our future collaborator is to ensure that customers receive prompt and effective assistance while contributing to the overall improvement of products and services.  Do you think you can fit in? Then read...

  • Customer Care Consultant

    Há 1 mês

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Moving to Valencia and working as a Customer Care Consultant by providing clients the best solutions. Doesn't that sound exciting?Living in the healthiest city in the world and next to that, having big opportunities to grow on a personal and professional level. Being surrounded with great nature and sunny weather. To sum it up, working in an international...

  • Customer Care Consultant

    4 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Moving to Valencia and working as a Customer Care Consultant by providing clients the best solutions. Doesn't that sound exciting?Living in the healthiest city in the world and next to that, having big opportunities to grow on a personal and professional level. Being surrounded with great nature and sunny weather. To sum it up, working in an international...

  • Customer Support Lead

    Há 1 mês

    Lisbon, Portugal Mira Tempo inteiro

    Mira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America’s fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother.Mira’s most...

  • Customer Support Lead

    4 semanas atrás

    Lisbon, Portugal Mira Tempo inteiro

    Mira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America’s fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother.Mira’s most...