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HR Trainee: Service Delivery
Há 1 mês
In your new role, you will: Respond to customer inquiries through our HR systems via standardized responses and strive for first-contact resolution; Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support; Support HR hotline in English and German; Support feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future; Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics. You have a service mindset and a strong customer orientation, which allows you to target specific needs and provide a service of excellence. You have excellent communication skills and can work with different stakeholders, adapting your actions to each situation and individual, providing a personalized service considering the different needs.
You are best equipped for this position if you have:
A bachelor's degree ; The capability to take responsibility and provide a quality service ; Previous experience in customer service would be a great advantage; Knowledge of HR processes or tasks would be a plus; Advanced level of English and a good command of German (mandatory). Please send us your CV in English so we can get to know you better.
Benefits
Coaching, mentoring, networking possibilities Wide range of training offers & planning of career development International assignments Different career paths: Project Management, Technical Ladder, Management & Individual Contributor Flexible working conditions Hybrid work model Discount at on-site gym Sabbatical Birthday off Medical coverage Free parking available Health promotion programs Private insurance offers Access for wheelchairs Possibility to work remotely from abroad (EU) On-site canteen available Service anniversary bonus Wage payment in case of sick leave Annual performance bonus-
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