Italian Speaking Order Service Manager

Há 1 mês

Lisbon, Portugal Cross Border Talents Tempo inteiro

We are in search of an Italian Customer Service Order Manager with a minimum of 2 years of hands-on experience in customer service. The ideal candidate will boast a proven track record of spearheading process improvement initiatives, aimed at elevating both customer satisfaction and operational efficiency. As our Italian Customer Service Order Manager, you will be entrusted with overseeing the end-to-end management of customer orders, ensuring a seamless process from initiation to fulfilment. 


General Skills/Competencies/Specialized Knowledge:

  • Previous experience navigating ERP systems such as Oracle, Agile, and Salesforce is strongly preferred, demonstrating a solid foundation in technical proficiency.
  • Exceptional written communication skills in English, paired with proficiency in one other European language, are essential to effectively engage with our diverse customer base.
  • A knack for problem-solving coupled with strong mathematical reasoning is crucial for addressing customer inquiries and resolving issues promptly and effectively.
  • Demonstrated ability to execute tasks accurately and efficiently within established timelines, ensuring optimal customer satisfaction.
  • Adept at multitasking and embracing change within a fast-paced environment, with a keen eye for innovation.
  • Proficiency in data analysis to identify trends and root cause issues, facilitating informed decision-making processes.
  • Adaptability in dynamic work environments, coupled with the ability to make independent decisions when necessary.
  • Basic proficiency in Excel is required to effectively manage and analyze data.
  • Upholds professional, ethical, and moral standards, representing the company with integrity at all times.

Role Overview:

  • Managing customer inquiries and order processing via various communication channels, fostering a positive customer experience at every touchpoint.
  • Collaborating closely with internal stakeholders to address customer concerns and swiftly resolve order-related issues.
  • Championing process improvement initiatives aimed at streamlining order management processes and optimizing operational efficiency.
  • Leveraging data analysis techniques to identify trends, forecast demand, and optimize inventory levels.
  • Providing guidance and support to customer service representatives, ensuring adherence to best practices in order management.
  • Maintaining meticulous records and documentation of customer interactions and order details, contributing to a comprehensive database of customer insights.

Perks:

  • Competitive salary commensurate with experience and qualifications, offering financial stability and recognition for your contributions.
  • Opportunity to thrive in a dynamic and collaborative work environment, fostering growth and innovation.
  • Continuous learning and development opportunities to expand your skill set and advance your career trajectory.
  • Access to comprehensive company benefits, including health insurance, retirement plans, and employee discounts, ensuring your well-being and security.

Join Us:If you possess a proactive mindset, meticulous attention to detail, and a passion for delivering exceptional customer service, we invite you to apply for the role of Italian Customer Service Order Manager. Take the next step in your career journey and become an integral part of our team dedicated to enhancing the customer experience. Apply now to seize this exciting opportunity

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