L1 Support

5 meses atrás


Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

Descrição do emprego

> 3y, SQL, ITIL, AS400, com ENG e FR fluente

What you’ll do:

Provide front line support and act as primary contact for SLIB’s clients and internal technical/support teams.
Log all questions, incidents, problems and requests with accurate and complete information
Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures

Perform first level technical troubleshooting and problem solving.
Fulfil reporting, data extraction and application configuration requests
Escalate requests and incidents to the next level of tier support based on established guidelines and procedures
Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
Support internal project and development teams during new product releases roll out 
Drive continual improvement into monitoring/measurement/alerting practices and tools.
Work in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PM.
Ensure ON Call prevention nightly and weekend shifts on an alternating schedule.
Occasional weekend or night on site intervention

What you need:

Minimum 3 years of experience; SQL  ITIL AS400 Fluent English Fluent French

  • Lisbon, Portugal WTW Tempo inteiro

    About Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.  From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...

  • EUC L1 Support Engineer

    5 meses atrás


    Lisbon, Portugal DeRisk Technologies Tempo inteiro

    DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionAbout the Role:We are seeking an experienced Application Support Specialist (L1/L2) to join our client, a leading institution in the banking sector. This role is integral in maintaining and optimizing the applications crucial to the bank's daily operations. The ideal candidate will possess strong technical and analytical skills and have a...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description The Alter Solutions Group is an IT Consultancy group, promoter of Digital Transformation, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteem countries: Germany, Belgium, Brazil, United States of America, Canada, Morocco,...

  • DevOps Engineer

    4 meses atrás


    Lisbon, Portugal WE ARE META Tempo inteiro

    Seeking a DevOps Engineer: Rhino, are you there?   At WE ARE META, we’re focused on finding the perfect match between our Rhinos and our clients.   Why join us?   1.       Expand your network: As a consultant at We Are Meta you’ll get to have access to a network of national and international...

  • Insider Threat Analyst

    4 meses atrás


    Lisbon, Portugal WTW Tempo inteiro

    The Company WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in [insurance] history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a +175...


  • Lisbon, Portugal Landing.jobs Tempo inteiro

    At Manufacturing Company (Contractor), in Lisbon, PortugalExpires at: 2025-02-04Remote policy: Partial remoteWe are looking for a Public Cloud Solutions Designer for our Public Cloud team to support the design and delivery of our customers' public cloud environments and solutions.With Cloud at its core, we are building the next generation of IT and Digital...


  • Lisbon, Portugal Claranet Tempo inteiro

    We're fast learners, hard workers, natural collaborators... and we Make Modern Happen ! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to...


  • Lisbon, Portugal askblue Tempo inteiro

    Do you know AskBlue?We were born in 2013, and we provide services in the field of information technology.We are looking for Cloud Site Reliability Engineer to join our company in one of our projects, in the industry sector, in Lisbon. We are looking for a Cloud Site Reliability Engineer to support the build and delivery of the customers' public cloud...