Credit Controller

Job Type:

Build a brilliant future with Hiscox
 

About us:

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Role:

As a vital member of our Credit Control team, the Credit Controller will be instrumental in shaping our style, approach, and processes. In this role, you will oversee the day-to-day reconciliation of cash received to various binding authority agent accounts and brokers. Your passion for providing world-class service and your customer-centric mindset will be essential.

You will collaborate closely with similarly sized teams across UK Finance, Treasury, Payments, and Operations. This position demands a “whatever it takes” attitude, with a readiness to roll up your sleeves and contribute actively to building our team. This is a great opportunity to impact the overall success of the Credit Control Department and help achieve its objectives.

To succeed in this role, you should bring enthusiasm and energy to all your tasks. While you will efficiently manage routine activities, we also value your fresh ideas and innovative thinking. We are committed to continuous improvement and always seek better ways to operate, and we expect the same drive from you.

Key Responsibilities:

Ensure accurate, timely, and efficient data entry and quality checking of cash receipts as per Hiscox standards, including supporting data cleansing and mass change processing projects;

Responsible for premium collections, cheque deposits, direct debits, commissions payments, discounts and other overpayments;

Reconcile discrepancies on client and broker accounts, disburse cash received, assist in recovering and resolving outstanding and overdue debts, and manage relationships with brokers and partners (banks, mutual funds) based on the nature of contracts or intermediaries;

Deliver exceptional service standards and meet key performance indicators (KPIs).

Liaise with internal and external parties to respond to and resolve queries within established deadlines;

Distribute monthly statements and correspondence regarding overdue accounts to clients and promptly address any questions, with limited complexity;

Input regulations into the computer system, handle unpaid accounts, oversee each step of the procedure, and clear outstanding financial movements, with limited complexity;

Analyze the Ageing report and allocated portfolio;

Maintain and develop technical knowledge and expertise, contributing to technical support and best procedural practices.

Provide support, mentoring and guidance when applicable;

Participate in the implementation of continuous improvements.

Person Specification:

Our must-haves:

Be a graduate, or have a professional qualification in a finance related disciple;

You will have experience in Credit Control (minimum 1 year);

Proficient in written and spoken English, Portuguese would be a plus;

Good mathematical analytical skills and ability to analyse complex data with effective decision making on complex business/technical issues;

A positive, can-do attitude, results-driven, with the energy and determination to succeed in a fast-paced environment where timely and high-quality responses are critical to success;

Strong writing and editing skills with a keen attention to detail, capable of producing high-quality work under pressure. Ability to prioritize and organize workload to meet tight deadlines;

Being patient and respectful towards our clients, coupled with professional firmness and determination in debt recovery;

Good Excel and Outlook skills.

Our nice-to-haves:

Previous experience in a busy insurance operations environment, demonstrating the capability to meet demanding deadlines;

Finance knowledge on the customer side;

Experience in commercial negotiations is advisable;

Previous experience with AS400, Cognos or Magic.

Why Hiscox?

Healthy work-life balance with our 35h/week and hybrid working system;

Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave);

Health insurance, gym allowance, pension plan etc.;

After 5 years work 1 month sabbatical leave;

Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture