Workforce Scheduler for an online travel agency
4 semanas atrás
Workforce Scheduler for an online travel agency - Lisbon, Portugal
Req ID#: 385487Lisboa, Portugal, PT
Job Description:Come and work with us.
We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers.
As a Scheduler in this project, your daily responsibilities will include:
To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently. To ensure that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level. To understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements. Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner Tracking Training batches and learning curve for New Hires including proficiencies WFM schedule optimization Maintain agent & campaign annual leave and update the WFM system with regular audits, ensuring that leave is spread suitable across the year Regular Schedule Adherence reporting for Operations Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action taken where appropriate To monitor all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activities Work as part of a virtual WFM team, assisting other sites when appropriate, especially in cross site campaigns where one site will need to take a lead role Perform other responsibilities as required and assignedTo succeed in the role, you will need to have:
Proficiency in English C1 level is mandatory 1-3 years of WFM experience with minimum 1 year as a Scheduler. Minimum Higher Secondary Education Strong computer skills that include proficiency in MS Office suite, particularly Excel. Advance knowledge of scheduling tools like Blue Pumpkin, IEX, eWFM etc. Generate best suitable work patterns and shift activities Generate schedules and track scheduling efficiency Must be able to communicate clearly and effectively with all levels within the organization. Knowledge of various Call Center Reporting Systems would be a plus. Monday to Friday – 9h to 18h Hybrid Working Model – Santos, Lisbon Must hold EU citizenship or a valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, PortugalBenefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work cultureGo further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
Job Segment: HR, Scheduler, Call Center, Customer Service, Human Resources, Administrative
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