Spanish Speaking Customer Advisor

2 semanas atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

Join our dynamic team in the vibrant city of Lisbon We are a leading company in the social media industry, committed to providing exceptional customer service to our global user base. Our mission is to foster a positive and engaging online environment for all users, and we are looking for enthusiastic and dedicated individuals to help us achieve this goal.

Job Description: We are seeking a motivated and customer-focused Spanish Speaking Customer Advisor to join our on-site team in Lisbon. In this role, you will be the frontline support for our Spanish-speaking users, helping them navigate our platform, addressing their inquiries, and ensuring a seamless user experience. This is a fantastic opportunity for individuals passionate about social media and eager to make a difference in the online community.

Key Responsibilities:

  • Provide excellent customer service to Spanish-speaking users via various communication channels, including email, chat, and phone.
  • Assist users with account setup, troubleshooting, and navigating platform features.
  • Respond promptly and professionally to user inquiries, resolving issues in a timely manner.
  • Escalate complex issues to the appropriate departments and follow up to ensure resolution.
  • Stay up-to-date with platform updates, policies, and procedures to provide accurate information to users.
  • Contribute to team goals and objectives by actively participating in team meetings and training sessions.
  • Maintain a positive and empathetic attitude towards users at all times.
  • Identify and report trends in user feedback to help improve the overall user experience.

Qualifications:

  • Fluency in Spanish (native or near-native level) is required.
  • Proficiency in English for internal communication and training purposes.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with social media platforms and a passion for the industry.
  • Prior experience in customer service or a related field is a plus, but not required.

Benefits:

  • Competitive salary package.
  • Comprehensive health and life insurance coverage.
  • Career growth opportunities within the company.
  • Relocation package for candidates moving to Lisbon from abroad, including flight tickets and accommodation.
  • Ongoing training and professional development programs.
  • Vibrant and modern office space in the heart of Lisbon.
  • Access to a range of employee wellness programs and activities.
  • A diverse and inclusive workplace culture.

Why Join Us? At our company, we value innovation, collaboration, and a commitment to excellence. By joining our team, you will have the opportunity to work in a fast-paced and exciting industry, with ample room for personal and professional growth. We believe in nurturing our employees and providing them with the tools and support they need to succeed.

If you are a passionate and customer-oriented individual looking to make a difference in the social media industry, we would love to hear from you

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