System Integration Specialist

3 meses atrás


Lisbon, Portugal Intelcia Tempo inteiro

Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua

Procuramos profissionais se juntarem à equipa do nosso cliente na gestão das operações de Contact Center. Se é apaixonado por tecnologia, tem experiência sólida com a plataforma Genesys e é especialista em parametrização, integração de soluções e gestão de workforce management, queremos conhecê-lo

A empresa que o irá contratar:

Multinacional líder no seu sector de actividade

Local de trabalho:

Porto

O que é importante para ter sucesso:

Experiência comprovada em operações de contact center utilizando a plataforma Genesys. Conhecimento profundo em parametrização e integração da solução Genesys. Experiência em análise e identificação de pontos de melhoria em sistemas e processos. Competência em workforce management e otimização de recursos. Forte capacidade de resolução de problemas técnicos complexos e fornecer suporte eficiente. Excelentes capacidades de comunicação e trabalho em equipa. Capacidade de trabalhar de forma autónoma e gerir múltiplas tarefas simultaneamente.

As suas futuras funções:

Parametrizar e integrar a solução Genesys em operações de contact center. Analisar e identificar pontos de melhoria na plataforma e nos processos operacionais. Colaborar com equipas internas para garantir a correta implementação e otimização da solução. Monitorizar e manter a performance do sistema, garantindo a alta disponibilidade e eficiência. Desenvolver e implementar estratégias de workforce management para otimizar a gestão de recursos. Resolver problemas técnicos e fornecer suporte contínuo às operações do contact center. Documentar processos, configurações e melhores práticas.

O que a empresa lhe pode dar:

Possibilidade de integração em empresa líder de mercado no seu setor actividade Possibilidade de participar em projetos internacionais Integração em ambiente de aprendizagem e desafio contínuo, com equipas jovens e dinâmicas Remuneração atrativa e benefícios sociais em vigor na empresa

Na Intelcia, sonhamos os seus sonhos, preocupamo-nos com o seu sucesso e empenhamo-nos em transformar a sua visão em realidade

#IntelciaSharedServices #WeDream #WeCare #WeDo #BeGreatTogether #MoreHumanThanEver


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