(Français) Media Channel Advisor

4 semanas atrás

Aveiro, Portugal Eugenia Talent Tempo inteiro

Type of position:

Full-time position

Key languages:

French Native

Sector:

Customer Service

About our Client:

Are you passionate about Customer Service? Would you like to join a leading company in its industry? This is your chance to shine as a Customer Service Representative for a French Television Channel If you are a native French speaker, seize this opportunity to become a valued member of our team in Aveiro

The Offer:

  • Effectively manage incoming contacts from customers & partners in all channels. Maintain relationships, build and grow new ones;
  • Record and document all information in the tracking system;
  • Resolve customer issues in a professional way. Be empowered to take action;
  • 1st person problem resolution attitude, both internally and externally;
  • Upselling, recommending products and offering alternatives;
  • Guide, counsel and advice clients and customers when needed;
  • Meet monthly and semester goals;
  • Manage to handle large volume of calls, emails and queries;
  • Identify customers needs, anticipate and solve;
  • Provide feedback, create reports and recap information;
  • Advice on company information and details.

Requirements:

  • Excellent communication skills in French
  • Experience in customer support and working with a CRM is a plus;
  • Genuine care giver. Able to multi-task, proactive and good with time management;
  • Strong in phone calls, email writing and social media.

Benefits:

  • Signing Bonus of 1.000 Euros
  • Salary package with performance bonuses;
  • Accommodation provided during first months;
  • Relocation flight reimbursement;
  • Initial training, and continuous learning opportunities;
  • Team building activities;
  • Great office space with plenty of restaurants and shops nearby;
  • Coffee and chatting area.

The Process:

  1. Submit your application and dont forget to send an updated CV;
  2. Get a call by our Recruitment Specialist;
  3. Start your interview process;
  4. Get selected;
  5. Start your journey

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