Global Security Ops Centre
2 meses atrás
The Company
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in [insurance] history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a +175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
The Role
Technical:
Oversee the monitoring, investigation, containment, and eradication to cyber security threats against our business. Lead the GSOC team in seeking out potential security issues through log analysis, and use of tools such as SIEM, UEBA, EDR, etc. Responsible in determination of response that should be put into action to mitigate damage and prevent spread of security threats. Escalate high priority or high severity alerts/incidents to escalations team and make sure they are monitored and handled according to prescribed processes. Ensure that there is a timely response to any cyber incidents to minimise the impact to the business, including interacting with different technical teams and business areas where needed. Represent GSOC to incident stand-up calls to assist GSOC Manager. Using the latest threat intelligence to adapt your approach to detect the latest threats. Ensure the team is working efficiently by identifying tuning opportunities, creating automation playbooks, and optimal use of technology. Review and provide technical advice on tuning recommendations submitted by Level 1s and Level 2s. Also, to improve the businesses’ security posture against attackers and threats through fine tuning and rule creation. Escalation point to provide process and/or technical advice for Level 1 and Level 2 analysts. Perform quality audit for tickets that were handled by Level 2s ensure incidents were handled according to prescribed processes. Attend handover calls to support Level 1s and Level 2s, provide advice (process/technical aspect) on alerts/incidents for consultation. May also be asked to lead teams/sub teams within the GSOC, as needed. Provide on-call support (in rotation with other L3 Analysts). Will be called only when a high priority or high severity alert/incident arise.Non-Technical:
Ensures there is a balanced capacity and workforce to maintain delivery of a 24 x 7 SOC service. Create and produce required regular report for leadership team and meaningful reports to articulate security posture, trends, and patterns. Assist L3 Manager to generate raw data for KPIs, submit calculations, record results, and recommend measures to maintain quality performance. Line management responsibilities for Level 1s and Level 2s such as performing necessary mentoring, coaching, and corrective actions. Help Level 2 analysts to deliver training to mature skills of new joiners or colleagues. Conduct regular review of knowledgebases, processes, and runbooks to ensure they are up to date. Regularly contribute to the SOC playbooks and knowledgebase with findings from investigations such as different attacker tools, tactics, and procedures which can be applied to future investigations.-
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Lisbon, Portugal WTW Tempo inteiroThe Company WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in [insurance] history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a +175...
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