Business Consulting | Business Analyst ITSM

2 semanas atrás


Lisbon, Portugal Devoteam Tempo inteiro

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

Conduct requirements gathering and process design for ITSM, using BPMN notation to ensure standardization and clarity of workflows. Identify opportunities for process optimization and automation to improve efficiency and reduce operational costs. Analyze current processes and recommend improvements aligned with business needs and industry best practices. Collaborate with cross-functional teams to ensure effective understanding and implementation of defined processes. Develop documentation and reports to communicate process improvements and optimizations to stakeholders.

Qualifications

Solid experience in requirements gathering and process design within the ITSM context. Advanced knowledge of BPMN notation for process mapping. Proven ability to identify optimization and automation opportunities in organizational processes. Knowledge of ITIL practices, with a preference for certified professionals. Familiarity with ITSM platforms such as EasyVista and ServiceNow is a plus.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.



  • Lisbon, Portugal Devoteam Portugal Tempo inteiro

    Job DescriptionConduct requirements gathering and process design for ITSM, using BPMN 2.0 notation to ensure standardization and clarity of workflows.Identify opportunities for process optimization and automation to improve efficiency and reduce operational costs.Analyze current processes and recommend improvements aligned with business needs and industry...


  • Lisbon, Portugal Devoteam Portugal Tempo inteiro

    Job DescriptionConduct requirements gathering and process design for ITSM, using BPMN 2.0 notation to ensure standardization and clarity of workflows.Identify opportunities for process optimization and automation to improve efficiency and reduce operational costs.Analyze current processes and recommend improvements aligned with business needs and industry...


  • Lisbon, Portugal Devoteam Portugal Tempo inteiro

    Job DescriptionConduct client meetings to understand business needs and gather detailed requirements.Create comprehensive functional specifications, wireframes, and flowcharts to clearly define product requirements.Identify opportunities for new software or service development to enhance business processes.Analyze complex requirements, decompose them into...


  • Lisbon, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...


  • Lisbon, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...

  • Business Analyst

    5 meses atrás


    Lisbon, Portugal Integer Consulting Tempo inteiro

    We are looking for a Business Analyst for a project on a hybrid basis in Portugal. Requirements: 2+ years of experience as a Business Analyst Previous experience in systems development Knowledge of Architecture Solutions Knowledge of UML and REST API Experience in Agile methodologies Proficiency in English INTEGER exists because it believes in...


  • Lisbon, Portugal Taleo Consulting Tempo inteiro

    Mission. Location : Lisbon Do you want to develop an ambitious and challenging career? Would you like to work in an exciting and fun environment? Do you thrive in work environments that push you to be your best? Taleo Consulting is a management consulting group with offices in Luxembourg, Paris, Brussels, Amsterdam, Geneva, Zurich, Antwerp,...


  • Lisbon, Portugal Richemont Tempo inteiro

    KEY RESPONSIBILITIES CONTEXT ServiceNow Business Analyst Role Description As a Business Analyst within the ServiceNow platform team at the Group Technology department, you’ll play a crucial role in being the interface between the Business and the team. Your responsibilities include: Working with business and IT stakeholders to gather...

  • IT Business Analyst

    5 meses atrás


    Lisbon, Portugal Amaris Consulting Tempo inteiro

    Job description Find your place at Amaris Consulting as a IT Business Analyst for one of our main partners, for a hybrid position based in Portugal . In Amaris, we are currently increasing our team. Join our team and start a new adventure in an nternational and agile Environment, where you will be able to fullfill...

  • IT Business Analyst

    5 meses atrás


    Lisbon, Portugal Integer Consulting Tempo inteiro

    We are looking for an IT Business Analyst for a hybrid project in Lisbon. Requirements: Degree and/or Master’s in Computer Engineering or similar +2 years of experience as a Business Analyst Experience in gathering and analyzing requirements Experience in direct contact with the client Experience in documenting requirements Proficiency in...


  • Lisbon, Portugal Integer Consulting Tempo inteiro

    We are looking for a Junior IT Business Analyst for a project on a hybrid basis in Lisbon. Requirements: +1 year of experiance as a IT Business Analyst Knowledge of requirements definition and breakdown Knowledge of REST APIs and UML Experience working in an Agile environment Proficiency in English INTEGER exists because we believe in people,...

  • IT Business Analyst

    3 semanas atrás


    Lisbon, Portugal Top Sigma, Lda Tempo inteiro

    JOB DETAILS: Position: IT Business Analyst (Senior Level)Location: Hybrid Lisbon (negotiable)Work Model: Hybrid DAY-TO-DAY DUTIES: As a Senior IT Business Analyst at Top Sigma, you will: Act as the IT point of contact for various projects, supporting and developing IT tools for HR and communication-related business functions.Collaborate closely with business...

  • Business Analyst

    Há 1 mês


    Lisbon, Portugal Qualitest Group Tempo inteiro

    At Qualitest we're all about ensuring everything runs smoothly, whether it's your business, technology, or operations. We leverage smart engineering-led practices and precise processes to maintain excellence in all that we do.Our clients are the world’s top brands and our diverse global team of 8,000 employees who collaborate with industry leaders in...

  • Business Analyst

    Há 1 mês


    Lisbon, Portugal Mind Source Tempo inteiro

    Local: Lisboa (Híbrido) Descritivo da função: A Mind Source está a reforçar a sua Equipa de Project & Program Leadership, para projetos com a função de Business Analyst. Perfil: Formação Superior Experiência profissional em funções de Business Analysis Conhecimento de técnicas de elaboração de User Stories será...


  • Lisbon, Portugal Taleo Consulting Tempo inteiro

    Mission. Our banking client is on the lookout for an experienced Regulatory Business Analyst to join our dynamic team. This role will play a crucial part in the implementation of the Digital Operational Resilience Act (DORA) , covering all six pillars of the program. What will you do? Act as a Business Analyst supporting the 6 pillars within...

  • Business Analyst

    Há 1 mês


    Lisbon, Portugal Qualitest Group Tempo inteiro

    At Qualitest we're all about ensuring everything runs smoothly, whether it's your business, technology, or operations. We leverage smart engineering-led practices and precise processes to maintain excellence in all that we do.Our clients are the world’s top brands and our diverse global team of 8,000 employees who collaborate with industry leaders in...

  • Business Analyst

    1 semana atrás


    Lisbon, Portugal Landing.jobs Tempo inteiro

    At IT Industrial Company (Contractor), in Lisbon, PortugalExpires at: 2025-06-19Remote policy: Full remoteMandatory Skills:Business Analyst to join our team, focusing on data governance, data quality, and metadata management on Azure PlatformRole Description Skills:The ideal candidate will have a strong background in business analysis, data management, and...

  • Business Analyst

    2 semanas atrás


    Lisbon, Portugal IT Industrial Company Tempo inteiro

    At IT Industrial Company (Contractor), in Lisbon, PortugalExpires at: 2025-06-19Remote policy: Full remoteMandatory Skills:Business Analyst to join our team, focusing on data governance, data quality, and metadata management on Azure PlatformRole Description Skills:The ideal candidate will have a strong background in business analysis, data management, and...

  • Business Analyst

    2 semanas atrás


    Lisbon, Portugal Qualitest Group Tempo inteiro

    At Qualitest we're all about ensuring everything runs smoothly, whether it's your business, technology, or operations. We leverage smart engineering-led practices and precise processes to maintain excellence in all that we do.Our clients are the world’s top brands and our diverse global team of 8,000 employees who collaborate with industry leaders in...

  • Business Analyst Logística

    1 semana atrás


    Lisbon, Portugal Movilges Tempo inteiro

    Estamos a recrutar um Business Analyst Logística (m/f) para reforçar a nossa equipa em Lisboa com possibilidade de trabalhar em regime remoto. O que procuramos: Licenciatura em Gestão Industrial e Logística a ou áreas similares (preferencial);Experiência em Demand Planning e Operational Supply Planning (nos vários estágios da cadeia de valor do...