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Advertisers Support
2 meses atrás
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office.
Position: Advertisers Support
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide support to small and medium sized businesses using various channels (chat, email and telephone)
- Provide pre and post-sales support for all self-service products
- Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
- Identify trends and solve problems facing multiple SMB clients
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms
REQUIREMENTS:
- Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
- Knowledge of advertisement industry will be considered as an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Able to work rotating shifts
OFFER:
- Portuguese employment contract
- If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
- Holiday entitlement with 22 days per year
- Three weeks training that prepares you optimally to conduct the job tasks
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
- Guidance and tools to reach your full potential
- Temporary, renewable working contract
- Partially compensated 3 weeks training
- Initial employment contract with a duration of 12 months
- Subsequent extension of one more contract for 12 months
- Permanent contract after 2 years
- Private health insurance after contract signature (additional to standard insurance)
Airport pick-up and administrative help with registration in Portugal - Reimbursement of flight expenses after 9 months
- Yearly paid flight to home destination
- Accommodation in a single room in one of shared company apartments for international candidates
- Free Portuguese classes, water sport activities, soft trekking and much more
