Store Supervisor

This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God’s children. This position fosters an environment of reverence and respect and helps guide customers to make informed product decisions. Provides exceptional service to customers. This is a supervisory role with additional responsibilities.

This is a part-time position of 20 hours per week. 

Directs all store operations for a small store.  Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store’s staff.  Provides feedback and coaching to employees. Helps prepare staff members’ weekly schedules and assignment of daily tasks.  Greets customers and ascertains customers’ needs.  Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same. Develops understanding of contents and/or properties of all products to adequately serve customers.  Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and interests with customers to resolve concerns of moderate to high complexity. Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register opening and closing process  Oversees the store is attractively displayed, well-presented, and that there is adequate inventory on the shelf.  Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels.  Maintains awareness of and helps with the attainment of key performance indicators, including: inventory goals, expense goals, sales indicators, and exceptional customer service.  May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition. Requires working as scheduled and needed (including Saturdays and national/local holidays).  This job may include a variety of additional MMD Support Services duties of equal or lesser complexity.

Required:

High School diploma or equivalent and at least 4 years customer service experience required. Good communication and people skills. Basic math, reading, computer, and cashiering skills. Basic Excel and Word skills. Fluent Portuguese. English B2 Level.

Preferred:

Previous experience leading others and knowledge or skill in business administration.

---