Insurance Administrator

Job Type:

Build a brilliant future with Hiscox
 

About us:

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Role:

The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines/products the Policy Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.

Key Responsibilities:

Ability to identify areas where processes would need to be optimized. Focus on efficiency is fundamental;

Focus on Quality of deliverables and on the achievement of the SLAs;

Good prioritization skills and effective time management ability is required to be able to address the scope applicable;

Raise issues, errors and be able to appropriately communicate them. Be open to do things outside of the Policy Administrator role;

Develop and maintain excellent relationship with all stakeholders: internal and external;

Obtain the required knowledge to be able to perform all tasks at expected quality level;

Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines;

First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments;

Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring;

Execute other assigned tasks in a qualified and timely manner.

Person Specification:

You will have a Baccalaureate qualification or at least 1,5 eyars experience in a back office/customer support role;

Proficient in written and spoken English;

Good interpersonal skills with the ability to work as a member of various teams;

Curious, willing to learn and showing a challenging conventions spirit;

Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure;

Ability to organise and prioritise and plan workload to meet deadlines;

Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it;

Personable, able to develop rapport easily and build relationships across and outside Hiscox;

Good Customer Focus;

Expresses a “can-do” attitude.

Good Microsoft Excel level.

Why Hiscox?

Healthy work-life balance with our 35h/week and hybrid working system.

Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

Health insurance, gym allowance, pension plan etc.

After 5 years work 1 month sabbatical leave.

Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture