CRM Dynamics

1 semana atrás

Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

Descrição da empresa

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Descrição do emprego

As a CRM Dynamics Specialist, you will be responsible for the administration, customization, and continuous improvement of our Microsoft Dynamics CRM system. You will work closely with various departments to ensure the CRM system effectively supports our business processes and enhances customer engagement.

Key Responsibilities:

Administer and maintain the Microsoft Dynamics CRM system, ensuring its smooth operation and reliability. Customize and configure CRM modules to align with business requirements, including workflows, dashboards, and reports. Develop and implement CRM strategies to enhance customer relationships and improve sales and marketing processes. Collaborate with cross-functional teams to gather and analyze business requirements, translating them into effective CRM solutions. Provide training and support to end-users, ensuring they have the knowledge and tools to utilize the CRM system effectively. Monitor system performance, troubleshoot issues, and implement necessary updates and upgrades. Ensure data integrity and security within the CRM system, implementing best practices for data management. Stay updated with the latest CRM trends, features, and technologies, recommending and implementing improvements as needed.

Qualifications:

Minimum of 3-5 years of experience working with Microsoft Dynamics CRM. Strong understanding of CRM principles, sales processes, and customer relationship management best practices. Proficiency in customizing and configuring Microsoft Dynamics CRM, including workflows, plugins, and integrations. Experience with CRM data migration, integration, and reporting tools. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Ability to manage multiple tasks and projects simultaneously, meeting deadlines and delivering high-quality results.

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