IT Enterprise Applications Integration Engineer

4 semanas atrás

Porto, Portugal Five9 Tempo inteiro
Responsibilities: Designing, developing, deploying, and maintaining integration processes between applications across the cloud and/or on-premise using cloud integration, application integration and enterprise web service APIs. Develop and maintain API specifications, data mappings, and integration workflows. Manage, monitor, troubleshoot and support existing integrations. Provide technical subject matter expertise and work with architects, other tech leads, and business analysts to ensure development activities are aligned with scope, schedule, priority and business objectives. Analyse integration requirements and perform gap analysis; create technical design documents and maintain source/destination field mapping library. Review process documentation to determine automation capabilities. Collaborate with internal and external teams to test and improve efficiency of systems. Identify scope and impact chain to develop implementation plans. Create and program automation processes to optimize goal setting, estimation, scheduling, option identification, etc. Troubleshoot and debug system issues to increase performance and quality of data. Document integration processes, technical specifications, and best practices. Stay updated on emerging integration technologies, tools, and best practices.

Key Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, IT, or a related field or equivalent work experience. 2+ years of experience with integration platforms such as Workato, or similar. Strong proficiency in API development and integration using REST, SOAP, or other protocols. 2+ years of hands-on experience with web services, API’s, webhooks and other means of exchanging data between platforms and applications, including the ability to develop processes mapped to those interfaces. 2+ years' experience working with IT processes in heavy usage environments (such as technical migrations, repeating and rapid go-lives, or other technical consulting working that included consistent implementation of technology and processes). Experience with various protocols/methods of communication, including JDBC/SQL/RDBMS, XML, XML Schemas, REST, JSON, and SFTP. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-based integration services. Prior experience in integration and automation among enterprise applications such as Salesforce, JIRA, Monday.com, and Domo. Strong proficiency in automation around IAM technologies such as Active Directory, LDAP, SAML, OAuth, and OpenID Connect. Knowledge of key applications such as Salesforce, Netsuite, Coupa, Ultipro, ITSM, Databases, etc is desirable. Working knowledge on Incident Management and Change Management process. Experience in creating business requirements documentation as an input to application design.

Soft Skills:

Excellent analytical skills with strong attention to detail, high integrity and business ethics. Excellent verbal and written communication skills. Strong problem solving and troubleshooting skills. Team player who can assist whenever needed, ability to wear multiple hats. Strong interpersonal skills, with the ability to work across the organisation and interact effectively at all levels of management and peers. Ability to think outside the box. Self-motivated and ability to get stuff done on tight deadlines. Appreciation for clean and well documented configuration and process, plus good attention to detail in all matters. Benefits: Five9 Shares Bonus Scheme 10% Flex Benefits Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays #LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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